Audience
Companies in need of a front-line customer contact management platform to optimize their costumer support and management operations
About eContact
eContact currently facilitates millions of dynamic, intelligently timed and cost-suppressing multi-channel (IVR, SMS, Email) customer contacts per month for some of the largest, Fortune 500 contact operations in North America. Utilize tightly integrated IVR, email, and SMS text message capabilities to work in concert to deliver the right contact, over the right channel, to the right customer, at the right time. Dynamically ratchet up the volume of automated customer contacts to deliver within the highest probability contact windows to further maximize customer contact and action rates. Align outbound customer contact volumes to the level of customer support resources on hand, based on historical transfer rates and underlying service conditions. Incorporate individual channel preferences, customer status, and other customer variables to personalize the timing, message content, and frequency of customer contact attempts.
Other Popular Alternatives & Related Software
TASKE Contact
Build your contact center on a solid foundation with TASKE Contact software, flexible contact center call management software. Thousands of contact and call center supervisors around the world rely on TASKE Contact software to help manage their agents, set and meet service levels, and provide vital management information on all call activity. TASKE Contact offers real-time ACD monitoring and historical call reporting for the contact center. It includes a web portal for access to real-time data and TASKE's advanced cradle-to-grave search tool, Visualizer. Our solutions provide the insight necessary to improve contact center service levels and enhance customer retention strategies. Organizations use TASKE to report on all inbound, outbound, and internal call activity, monitor and improve call center agents’ performance levels, respond immediately to changing call volume and agent availability and control operating costs.
Learn more
Lusha
Lusha helps business professionals establish a fast and true connection with their leads, contacts, and candidates. B2B engagement is based on trust. Lusha helps you build that trust using simple tools which allow you to enrich and verify business profiles. Today, over 800,000 sales representatives, recruitment managers, and marketers transform the way they engage with their leads, contacts, and candidates by using Lusha on a daily basis. Our customers range from small and medium businesses to enterprises including Google, Amazon, and Apple, to name but a few. Use our razor-sharp filters to get your list of 1,000 prospects in one go. Easily build your lists with accurate and actionable data on each single prospect. In one click, export lists to your CRM and put your workflows on autopilot. Install Lusha on your browser to get instant contact and company data on all the people you want to reach, right where you work: LinkedIn, Salesforce, or any company website.
Learn more
OutreachCRM
We have been helping businesses and organizations throughout NZ for 20 years so it's safe to say we know quite a bit about contact management. Based in Dunedin, NZ, we started Outreach Software Limited back in 2002, providing online contact relationship management solutions for small businesses. Right from the get-go OutreachCRM was built as an online solution, a simple way to keep track of your contacts, clients, customers, members, donors, and whatever contact lists and groups you need to manage. Easily add, manage & track all the info you need about your contacts, customers, members or donors. Capture the information important & relevant to your business with custom fields. Record data as drop-down lists, free text, multi- choice or date fields. Group or tag your contacts into categories to create contact lists, identify target markets or communicate with groups. Connect your contacts & define the relationship.
Learn more
LocalContacts
Build, manage and monetize your customer database. Our automated database allows you to organize your contacts, easily track your most valuable customers and personalize their experiences to stay top of mind. Did you know 20% of your customers drive 80% of your revenue? Improve your reach and frequency by managing and monetizing your current customer database. Identifying your most valuable customers and reaching out with personalized messaging can lead to long-lasting connections. LocalContacts Features. We help you reach your customers and build your client database through multi-channel engagement. We’re here to help. Our dedicated customer success and support teams will make sure you're set up to succeed. Tailored to you. From branding for your messages to smart personalization, everything is customizable. Best-in-class features. Our cloud-based dashboard makes it easy to collect customer information, as well as track and analyze performance. Put your most valuable customers first.
Learn more
Integrations
No integrations listed.
Company Information
SkyCreek
Founded: 2003
United States
www.skycreek.com/products/econtact/
Videos and Screen Captures
Other Useful Business Software
IT Asset Management (ITAM) Software
Drowning in misplaced IT assets, compliance headaches, and shadow IT? Navigate to clarity with an intuitive IT Asset Management solution.
Experience crisp visibility, effortless control, and unshakable security – all while freeing up your budget with optimized software licenses.
The best part? It’s easy.
Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Support
Phone Support
Online
eContact Product Features
Contact Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Email Marketing
Interaction Tracking
Sales Pipeline Management
Segmentation
Activity Management
Customer Pipeline
Group Management
Lead Management
Prospecting Tools
Search / Filter
Shared Contacts
Social Media Integration
