OutreachCRM

OutreachCRM

Outreach Software
eContact

eContact

SkyCreek
+
+

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About

We have been helping businesses and organizations throughout NZ for 20 years so it's safe to say we know quite a bit about contact management. Based in Dunedin, NZ, we started Outreach Software Limited back in 2002, providing online contact relationship management solutions for small businesses. Right from the get-go OutreachCRM was built as an online solution, a simple way to keep track of your contacts, clients, customers, members, donors, and whatever contact lists and groups you need to manage. Easily add, manage & track all the info you need about your contacts, customers, members or donors. Capture the information important & relevant to your business with custom fields. Record data as drop-down lists, free text, multi- choice or date fields. Group or tag your contacts into categories to create contact lists, identify target markets or communicate with groups. Connect your contacts & define the relationship.

About

eContact currently facilitates millions of dynamic, intelligently timed and cost-suppressing multi-channel (IVR, SMS, Email) customer contacts per month for some of the largest, Fortune 500 contact operations in North America. Utilize tightly integrated IVR, email, and SMS text message capabilities to work in concert to deliver the right contact, over the right channel, to the right customer, at the right time. Dynamically ratchet up the volume of automated customer contacts to deliver within the highest probability contact windows to further maximize customer contact and action rates. Align outbound customer contact volumes to the level of customer support resources on hand, based on historical transfer rates and underlying service conditions. Incorporate individual channel preferences, customer status, and other customer variables to personalize the timing, message content, and frequency of customer contact attempts.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

A simple online CRM for small businesses

Audience

Companies in need of a front-line customer contact management platform to optimize their costumer support and management operations

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$50 per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Outreach Software
www.outreachcrm.co.nz

Company Information

SkyCreek
Founded: 2003
United States
www.skycreek.com/products/econtact/

Alternatives

Alternatives

LocalContacts

LocalContacts

OneLocal
Datrm.in

Datrm.in

Flat Creek
TASKE Contact

TASKE Contact

TASKE Technology
OutreachCRM

OutreachCRM

Outreach Software
CorpSync

CorpSync

PaayaTech Inc.
Copy2Contact

Copy2Contact

Anagram Technologies

Categories

Categories

Contact Management Features

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

Contact Management Features

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

Integrations

ON24
PhoneBurner
Rattle

Integrations

ON24
PhoneBurner
Rattle
Claim OutreachCRM and update features and information
Claim OutreachCRM and update features and information
Claim eContact and update features and information
Claim eContact and update features and information