Audience

Businesses searching for a next generation Customer Engagement platform

About Vivocha

Live chat is preferred by customers when comparing different offers or services in real time. Allows customers to directly connect with an agent to solve their problems or share sensitive information. Anticipate customer needs by deciding when and who to engage based on a wide variety of customizable rules. Offer live and proactive operator assistance to build customer loyalty. Enhance customer satisfaction and retention at a lower cost than email and telephone support. Provide human interaction, create new up-sell and cross-sell opportunities, and boost agent productivity. Engage with visitors on complex requests with the touch of a button, without having to wait on hold. Businesses are able to seamlessly communicate with their online guests directly on their website, using any combination of video, voice, chat, and collaboration tools such as assisted browsing and form and document sharing.

Pricing

Free Trial:
Free Trial available.

Integrations

Ratings/Reviews

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Company Information

Vivocha
Founded: 2012
Italy
www.vivocha.com

Videos and Screen Captures

Vivocha Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online

Vivocha Frequently Asked Questions

Q: What kinds of users and organization types does Vivocha work with?
Q: What languages does Vivocha support in their product?
Q: What kind of support options does Vivocha offer?
Q: What other applications or services does Vivocha integrate with?
Q: What type of training does Vivocha provide?
Q: Does Vivocha offer a free trial?

Vivocha Product Features

Customer Service

Alerts / Escalation
Live Chat
Surveys & Feedback
Appointment Management
Call Center Management
Email Management
Knowledge Base
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Virtual Assistant
Workflow Management