Alternatives to Verint Workforce Management
Compare Verint Workforce Management alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to Verint Workforce Management in 2026. Compare features, ratings, user reviews, pricing, and more from Verint Workforce Management competitors and alternatives in order to make an informed decision for your business.
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Assembled
Assembled
Assembled is the only platform that unifies AI agents and intelligent workforce management to power fast and flexible support operations. Built for scale, we help teams automate over 50% of customer interactions, forecast with 90%+ accuracy, and optimize staffing across in-house and BPO teams. Orchestrate every chat, email, or call, balancing workloads between human and AI agents in real time — without sacrificing quality or control. Trusted by Stripe, Canva, and Robinhood, Assembled transforms support from a cost center into a strategic advantage. Our Workforce and Vendor Management tools connect forecasting, scheduling, and performance for smarter staffing decisions. AI Agents automate conversations across channels with your workflows and brand voice. AI Copilot empowers agents with real-time guidance, suggested replies, and one-click actions for faster, higher-quality resolutions. -
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NiCE CXone Mpower
NiCE
NiCE CXone Mpower is an AI-first customer experience platform designed to improve CX at scale. It unifies experience automation, AI agents, knowledge management, and analytics into a single, secure platform. The platform uses purpose-built CX AI models to resolve customer needs instantly and proactively. NiCE enables businesses to automate customer intent from initial interaction through fulfillment. With real-time dashboards and reporting, organizations gain visibility into AI-driven CX performance and outcomes. The platform integrates seamlessly with existing enterprise technologies through hundreds of prebuilt integrations. Trusted by global brands, NiCE powers billions of customer interactions each year with measurable business impact. -
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Eleveo
Eleveo
Global, award winning contact center compliance & workforce optimization solutions. Compliance recording can protect your company from theft, litigation & fines. Sleep well knowing Elevēo has you covered for everything from voice calls to land mobile radios. Remove, or anonymize details from data collected to stay in compliance. Archive datasets based on configurable rules and automatic categorization. Supervise your teams voice interactions with customers in real-time. Detailed audit logging for every system action with simplified extracts for compliance reviews. Your support, sales & back-office business transactions are critical. Protect your interests by recording everything into a single place with automated categorization by type, source, and customer where any interaction can be easily reviewed. We have been recording voice calls for decades. All over the world our solutions are trusted. -
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Intradiem
Intradiem
Intradiem is the only workforce automation solution that delivers guaranteed results while improving both agent engagement and the customer experience. Our powerful technology acts as an automated manager for the contact center with rules triggered in real-time by actual center conditions. We power over 1.2 billion automated actions annually and have saved our customers over $160 million in the past 2 years.Starting Price: $0 -
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WorkforceHub
Swipeclock
WorkforceHub is the instantly useful, delightfully simple to use, small business solution for tracking time, scheduling and hiring. It scales as your business grows while delivering the mission-critical features an organization needs. It is tailored to, built for, and priced for small business employers. The integrated solution supports employees with employee self-service, PTO tracking, and engagement features that improve the employee experience. The solution helps build talented, high performing teams with applicant tracking and employee onboarding. Reduce workforce management complexity with seamless time and attendance tracking, employee scheduling, geofencing, and more. WorkforceHub can connect to the systems that you may already have in place, allowing you to add more functionality over time. Radically flexible and empowering.Starting Price: $4 per month per employee -
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All in one, not one size fits all. Do you have too many systems and processes for managing employees? Manual data entry, piles of payroll paperwork and poor integration across systems result in lost productivity and compliance errors. ADP Workforce Now is a cloud-based platform for HR management software, where you can easily manage all of your HR functions — payroll, HR management, workforce management, talent, and benefits — and gain insights across them all. Quickly and accurately process payroll and equip your employees with anytime, anywhere self-service access to their information. ADP Workforce Now® Payroll is the best-in-class, affordable solution that makes payroll and tax filing easy. It’s engineered to help support compliance obligations and is ready to scale as your business grows. See how ADP Workforce Now provides everything you need to get payroll right.
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Aspect Workforce
Aspect, an Alvaria Brand
Elevate your employee engagement and maximize contact center productivity without increasing cost. Aspect Workforce (formerly Alvaria Workforce & Aspect Workforce Management) gives you the tools your organization needs to maximize efficiency, monitor, improve and reward agent performance and reduce turnover. Starting with our market-leading workforce optimization capabilities, the WEM Suite adds employee-centric agent experience capabilities such as game mechanics. The result of this combination is the most powerful, most comprehensive workforce engagement solution in the market. Employ Aspect Workforce to get the most from your contact center technology, whether your team is working on-site, remotely on-the-go or in a work-from-home setting. Choose the tools you need from our WEM portfolio and start achieving high-quality customer interactions, better customer experiences and more engaged agents — all at a lower operating cost. -
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NiCE CXone Mpower Workforce Management is an AI-powered solution designed to optimize staffing and scheduling for contact centers. It delivers accurate forecasting, smarter scheduling, and real-time adaptation across voice and digital channels. Built on a unified CX platform, the solution transforms workforce data into actionable decisions. AI-driven automation reduces manual workload while improving operational efficiency. The platform supports omnichannel environments by ensuring the right skills are staffed at the right time. Real-time intraday tools allow teams to reforecast and reoptimize staffing as conditions change. NiCE helps contact centers balance performance, flexibility, and agent satisfaction at scale.
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Orgvue
Orgvue
Orgvue has the power to bring people and business data to life through a richer, more visual organizational design and workforce planning experience. For every design and planning challenge, we have a solution. Orgvue puts an organizational structure in place to ensure you have the right people, in the right place, at the right time. Helping you bridge the gap between workforce demand and supply. Organizational design with Orgvue is an ongoing and cyclical process of continual improvement, with access to best-in-class methodology on a single platform. Through a combination of SaaS and advisory services, Orgvue helps you establish the target demand and manage gaps between workforce supply and demand. In a constantly changing world, Orgvue has the design and planning capability to shift your organization's structure, size, and talent in response to change. Deliver promised value with Orgvue as your workforce planning platform. -
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Vantage Point
Pipkins
Vantage Point is Pipkins’ premier enterprise workforce management (EWM) product, featuring comprehensive scheduling, forecasting, and planning functionality for complete enterprise-wide, front office, back office, multi-site, contact center workforce management (WFM) and performance management. At Pipkins, we understand that details matter with every contact. Vantage Point uniquely handles every contact that comes into organizations, including calls, chat, text message, e-mail, and back office work items. Pipkins utilizes our own state-of-the-art algorithms developed by founder, Dr. James Pipkins. The use of these algorithms makes Vantage Point simply the most accurate forecasting product on the market, enabling companies to solve complex operational issues in today's multi-faceted omni-channel workforce management environments. Vantage Point gives organizations a proven WFM solution with the ability to automate processes and reduce costs. -
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iTouchVision
iTouchVision
We believe that offering a unique, flexible and responsive platform, especially as Field Service Management solution, will ensure that you can deliver the ultimate customer service. All-in-one platform to manage incoming calls, provide online support, chat, SMS, self-service application synchronisation, emails and social media integration for end-to-end customer management. Multi-platform mobile applications to manage your field workforce. Empower the mobile workforce to receive, queue, schedule, accomplish, update and notify their job orders on the move. Achieve a smooth life-cycle management of service requests and tasks with iTouchVision’s Service Desk Solution. Schedule and manage all back-office operations with effortless and automated administration workflows. Our highly configurable platform will meet most of your business needs, but an off the shelf solution will never meet your business process 100%. Where our platform does not meet your full requirements. -
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CommunityWFM
CommunityWFM
CommunityWFM is a modern WFM solution that keeps everyone involved in the scheduling process. Developed with a focus on collaboration between remote workforce management (WFM) analysts, supervisors, and agents to improve forecasting and scheduling. Cloud workforce management software built for WFM professionals to make them more efficient at their job. Save time and money with a unique blend of intraday management and automated planning solutions. Mobile WFM has never been more important. Community Everywhere is a must have for optimized scheduling. The on-the-go solution for agents, supervisors, and WFM professionals to communicate about their schedules and shifts. Agents are able to view their current and past schedules in real-time directly within the app so they don't miss any upcoming shifts. -
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Plannam
Plannam
Plannam is a WFM consultancy and software provider that helps organizations plan, schedule, and manage their workforce more intelligently. With a modular SaaS platform and AI-driven optimization, Plannam ensures legal compliance, streamlines time tracking and shifts, and empowers employees through self-service portals. For mid-sized and large companies looking to reduce workforce costs and increase operational control, Plannam offers an integrated approach: strategy, technology, and ongoing support in a single partner. -
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AgentTime
Portage Communications
AgentTime™ call center scheduling software is an easy-to-use, affordable solution for call center workforce management. With our AgentTime software, you import your call volume forecasts and average call lengths by time period. AgentTime will create optimal weekly schedules for your agent groups. Our AgentTime call center scheduling software includes Portage’s powerful Call Center Designer and SimACD call center staffing software. These two modules are used to calculate optimal agent levels for each time period for your workweeks. Call Center Designer predicts your staffing requirements and other performance statistics for each time period in your workday using established Erlang-C formulas. SimACD then refines these calculations allowing you to test and try out different numbers of agents in a computer-simulated automatic call distributor (ACD) before creating the schedule. Our intuitive user interface lets you create weekly schedules. -
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Rotageek
Rotageek
Rotageek helps businesses perfectly predict and meet demand by using data-driven tech to effectively and fairly schedule staff. Using personalised algorithms and machine learning to identify patterns that would otherwise go unnoticed - Rotageek provides best-in-class business forecasting and workforce management. -
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Mosaic
Mosaic
Mosaic is an AI-powered resource planning and workforce management solution that increases profitability and productivity. It integrates with most project and financial management software to automatically gather data and show who is working on what, when. Teams can then accurately bill and forecast, effectively manage capacity, and strategically plan workloads. Mosaic rescues organizations from clunky spreadsheets and gives them the true big picture. Get started today with a free 30-day trial.Starting Price: $9.99 per user per month -
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TelStrat WFO
Serenova
TelStrat WFO provides world-class workforce optimization functionality via an easy-to-use interface. Engaging and managing your teams well is essential to optimizing your biggest investment and exceeding customer expectations. A workforce optimization program – supported by the right software – is the answer. And Serenova offers that solution through on-premises and cloud WFO software. Accurately and easily schedule skilled agents to meet service levels. Predict future requirements and use wizard tools for simple forecasting. Let agents enter schedule preferences and see performance via the My Time web-based agent portal and mobile app. Improve agent motivation and performance using gamification features. -
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Genesys Cloud CX
Genesys
Genesys Cloud CX is a comprehensive, cloud-based contact center solution designed to deliver exceptional customer experiences across various communication channels. Built with scalability and flexibility in mind, it integrates voice, chat, email, social media, and messaging platforms into a unified interface. The platform leverages advanced AI and analytics to provide real-time insights, automate routine tasks, and personalize interactions, ensuring efficient and effective customer engagement. With its robust workforce management tools, businesses can optimize staffing and performance while maintaining high service standards. Genesys Cloud CX is designed for seamless deployment and adaptability, making it an ideal solution for organizations of all sizes looking to enhance their customer service capabilities.Starting Price: $75 per user per month -
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Verint Workforce Engagement
Verint
Leapfrog the competition with AI-powered tools built for the future of your workforce. Engage and manage your contact center, back office and branch teams. Today’s workforce includes humans and bots handling multiple complex requests across diverse channels and multiple locations. With Workforce Engagement, you can: Balance employee schedule flexibility with optimal staffing levels Measure and improve the quality and compliance of interactions Gather rich insights about conversations across all engagement channels Provide AI-powered assistance in real-time for optimal outcomes Verint Workforce Engagement is a Customer Engagement Platform with AI and automation at its core providing best of breed capabilities to manage, analyze, and improve customer engagements. A platform that is designed for the hybrid workforce, spans all customer engagement use cases instead of just the contact center, and is built on an open architecture. -
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Smartplan
Smartplan
Are you tired of planning your shifts in Excel but not ready to take on a complicated and expensive system? With Smartplan you get everything you need at a low price: Userfriendly shift planning, easy communication, shift swapping, punch clock, salary, free apps, and everything in between. Easily create, share and update staff rotas with our user-friendly and flexible tool. Never miss a change in your rota. Your employees get their shifts right in their pockets. Handle shift swaps on the go from our Android and iPhone apps. Get the full overview of your employee's planned and actual work hours. The first phase is the planning itself. The puzzle where the staffing need is defined and covered. Smartplan has everything you need to provide you with the full planning overview in a shift planning system that is easy to use. Clever template system for you to create rotas with repeating patterns and save time.Starting Price: $27.64 per month -
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MyPass Global
MyPass Global
MyPass™ is a multi-award-winning technology company that empowers workers to manage their training and competency information through a digital Skills Passport. MyPass™ is simplifying the compliance management process for organisations in highly regulated industries by removing compliance gaps. For our clients, this is about two things: reducing risk by accessing real-time compliance data, and reducing back-office costs by up to 70% through more streamlined processes. In short, we are creating a global worker credentialing platform designed to save time, and reduce risk in the workplace. -
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Genesys Cloud EX
Genesys
Genesys Cloud EX is an innovative employee experience platform designed to empower and engage teams within contact centers and customer-focused organizations. By integrating powerful workforce engagement management (WEM) tools, it streamlines tasks such as scheduling, performance tracking, and skill development. Leveraging AI-driven insights, Genesys Cloud EX helps managers identify areas for improvement while supporting employees with personalized coaching and development opportunities. The platform promotes collaboration, transparency, and a supportive workplace culture through intuitive dashboards and seamless communication tools. With its cloud-based architecture, Genesys Cloud EX enables organizations to enhance productivity, improve employee satisfaction, and deliver exceptional customer experiences. -
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NiCE Employee Engagement Manager (EEM) is a workforce management automation solution designed to empower contact center agents with greater schedule control. It provides mobile self-service tools that allow employees to manage shifts, time off, and extra hours from anywhere. EEM automates intraday adjustments to keep staffing aligned with real-time demand. AI-driven rules help organizations automate scheduling actions while maintaining visibility into performance impacts. By giving agents more flexibility, EEM helps reduce attrition and improve engagement. Real-time productivity alerts support consistent performance throughout each shift. The solution drives workforce harmony by balancing coverage, efficiency, and employee satisfaction.
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Content Guru storm
Content Guru
storm® is Content Guru’s cloud-based Customer Experience (CX) platform designed to deliver seamless, omni-channel customer engagement at scale. It unifies voice, digital, data, and AI-driven experiences into a single, intuitive interface. The platform enables organizations to manage complex customer journeys without complexity or heavy coding. storm® supports high-volume, mission-critical contact centers and is trusted by emergency services worldwide. Modular by design, it allows businesses to select only the CX capabilities they need. Integrated AI, analytics, and data orchestration tools empower agents with real-time insights. storm® helps organizations improve scalability, reliability, and customer satisfaction across every interaction. -
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OpenText Contact Center Analytics
OpenText
OpenText Contact Center Analytics transforms every customer interaction into actionable insights by analyzing conversations across voice, chat, email, and other digital channels. Its AI-powered engine reveals patterns, behavioral trends, and hidden issues that impact customer experience. With multilingual support and unified cross-channel visibility, the platform helps organizations understand the full customer journey. Built on more than 40 years of contact center innovation, it supports large-scale operations with up to 75,000 agents on a single platform. Integrated quality tools enable teams to quickly improve service, guide coaching, and optimize performance. The result is a clearer understanding of customer needs, contributing to better outcomes and strengthened loyalty. -
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Mobideo
Mobideo
Mobideo is a global hi-tech company transforming the way industrial workforces operate and perform. By digitalizing work processes and leveraging cloud, big data analytics, mobility, and machine learning technologies, it enables owner-operators in asset-intensive industries to achieve unprecedented levels of operational excellence and increased profitability. The company’s flagship product, MobideoSTO, is a dSTO (digital Shutdown, Turnaround, Outage) Operating System that establishes a fundamentally different way for turnaround groups to manage the full STO lifecycle. Built on experience in over $3 billion of STO projects in the refining, chemical, and power industries, it directly addresses the dynamic and complex nature of STOs and dramatically improves manageability of the key factors that determine STO success – scope, cost, schedule, quality, and EHS. Founded in 2008, Mobideo meets the highest industry standards and is ISO 27001 cybersecurity certified. -
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Cisco Webex Workforce Optimization provides integrated capabilities for team performance management to enhance our Unified Contact Center Express and Webex Contact Center product offerings. To provide efficient, effective, customer-focused service, supervisors must have the data and tools to manage team performance and deliver exceptional customer experiences. Increase first call resolution and team productivity with scalable voice and screen call recording and quality evaluation solutions. Free managers from scheduling headaches so they can focus on strategic improvements and engage with real-time feedback. Gain data-driven insights from speech and desktop action analysis to improve customer experience and drive revenue. Webex Workforce Optimization integrates directly with Cisco Unified Contact Center Express and Webex Contact Center solutions to enhance and transform the supervisor experience and create a contact center of excellence.
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Ansapoint
Westbay Engineers
Ansapoint is a Windows software tool to can help you work out how many agents you need at your call center in order to answer your incoming calls according to service targets that you specify. It will also estimate the number of trunks that should be connected to your call center to handle the peak incoming traffic. Its unique graphical interface, charting tools and printed reports allow you to design call center workforce requirements quickly and easily. Ansapoint works on all versions of Windows, both 32 and 64 bit. -
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Utmost
Utmost
Optimize your extended workforce. Engage your temporary talent pool directly in Workday. Easier management, stronger compliance, and better optics. Empower your organization with consistent end-to-end visibility. Through employment classification support, cost tracking, and worker activity monitoring with real-time updates, Utmost delivers the most reliable contingent workforce management system for an extended workforce. Whether you’re a one-time user or daily user, taking action just became simpler. Utmost’s interface transforms complex HR management tasks into easy, intuitive processes. Procurement, Legal, HR, Internal Audit, and Contingent Workforce teams can now configure workflows, thresholds, and proactive management. Set up Utmost to automate or guide managers’ workflow depending on their skill level, preventing compliance issues that keep temporary employees from doing their best work. -
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Inteam
Inconcert
Inteam is a workforce management solution designed for contact centers that optimizes team planning and operational efficiency by aligning agent schedules with forecasted workload across all communication channels. It uses advanced algorithms fed with historical interaction data to generate highly accurate demand forecasts, determining the number of agents and hours required to meet service levels with precision exceeding 95%. Based on these forecasts, Inteam automatically plans and organizes shifts while considering labor regulations, employee preferences, vacations, holidays, and seasonal variations, enabling balanced distribution of workloads between peak and low-demand periods. It supports multichannel environments by distributing interactions across agents according to service needs and skills, while also offering centralized management of schedules, absences, training sessions, and internal activities. -
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StaffSavvy
StaffSavvy
StaffSavvy is the essential platform for getting the most from your workforce. It combines recruitment management, HR tools, document management, learning management, online training, shift planning, compliance tools, timesheets, communication tools and so much more on one platform. We’ve built the platform with real-world experience. This brings you unrivaled tools and features to make your day easier. StaffSavvy is perfect for: Businesses that have outgrown basic shift management tools. Multi-venue businesses that need to better organize a rapidly expanding shift-based operation. Established 100+ employee businesses that need to replace a manually operated workforce management set-up that has evolved over time but is inefficient and expensive to run. Any business with a dependence on shift-based operational staff. We work with clients in hospitality, events, theaters, performing arts, museums, higher education, visitor attractions and care sectors.Starting Price: £3.75/month/user -
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Skedulo
Skedulo
It can be complicated to manage your deskless workforce, but your employees and customers don't need to know that. The Deskless Productivity Cloud from Skedulo enables any company in any industry to schedule, manage, engage, and analyze their mobile workforce. Eliminate the pain of manual scheduling, whether you’re managing field work, appointments, or shifts at fixed locations. Skedulo’s powerful scheduling software makes it easy to get the right person to the right place on time, every time. Easily customize Skedulo to fit the way you work. Our purpose-built solutions grow with you every step of the way, no matter the size of your workforce, and integrate with the tools you already know and love. Equip your deskless workforce, wherever work takes them. Keep schedulers and mobile teams on the same page. It’s easy to see work details, schedule changes and status updates. Simply put, it’s everything your deskless worker needs to get their work done.Starting Price: $39.00/month/user -
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Core Schedule
Core Schedule
With Core Schedule, your schedules are tailored for every area and every team, in one cohesive system. It easily manages complex rules and requests, so everything is clear, fair and accessible. We’ve designed a system that harnesses advances in software to reduce complexity and streamline the process while still capturing the individual nuances and needs every team has. Manages complex rules and staff requests. Adapts to new processes as you change them. Keeps everything fair and accessible. Provides a single point of truth. The ability to deliver effective healthcare to people efficiently whilst keeping staff healthy, engaged, safe and well-rested, relies on having the right staff schedule. Core Schedule is powerful and not only helps build and engage a great workforce, but it also provides a level of transparency and data capture that is relevant to everyone. -
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Workday Workforce Management
Workday
To adapt to change, you need a payroll and workforce management system that delivers the agility to move fast, and the flexibility to meet the needs of all types of workers. We give you one system to do just that. From empowering your workforce to automating processes for time and payroll professionals, we deliver efficiency so you can focus on being a strategic partner to the business. Whether you need to move resources around or set up new processes, our flexible system makes it possible. You can rest easy knowing your workforce is prepared to meet change. Give your managers insights to make the right decisions at the right time. Workday enables you to visualize workforce costs and trends, identify the root cause, and take action—all in one place. Better manage your global workforce; automate time-consuming, repetitive tasks; and free up your people to be their most productive selves. -
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EasyWorkforce
EasyWorkforce Software
Digitize your workforce. Bring efficiency, effectiveness, and ease to your workforce management. Put a smile on your people’s face. Modern Time and Attendance software with features that empowers you with real time visibility and decision-making abilities, resulting in efficiency and cost savings. EasyScheduling is a simple yet powerful and innovative workforce scheduling solution essential for your business. By providing access and visibility to both managers and employees, absence management becomes manageable and transparent. HR data management made simple by centralized and secure storage, retrieval, reporting and updates. Empower innovation for your business. See how EasyWorkforce helps thousands of businesses of all sizes across major industries manage their workforce needs.Starting Price: $15 per user per month -
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UKG Pro
UKG
UKG Pro is our award-winning human capital management (HCM) solution that helps simplify complex HR processes and provide powerful insights about your workforce. Marrying deep functionality and artificial intelligence (AI) technology with an intuitive, best-in-class user interface, UKG Pro makes it easier for HR and business leaders to optimize performance and improve work experiences for their people. From big-picture data to zooming in to the individual employee’s journey in a matter of seconds—UKG Pro can support even the most complex organizational needs in HR, payroll, time, and talent. Gain one, comprehensive view of all your employee data, including insight into your global teams. Discover the most powerful payroll engine in the industry today, and simplify the most complex tax processes. Deliver a personalized, candidate-centric experience to potential employees, and make it easier for recruiters to assess the right fit. -
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Scissors
Scissors
Intuitive temporary staffing software, made for recruiters. We help you save hours on workforce management tasks, so you can focus on thrilling your clients and candidates. We’d love to show you how with a free demo. Scissors optimize the way you manage your workforce, so you can focus on relationships. With Scissors, you can have it all. Cut through hours of low-value workforce management tasks and get on with delivering an outstanding candidate experience and building your brand presence. Give employees instant access to jobs and live chat through your own app, and keep them coming back to you. Plus, automated timesheets mean everyone gets paid on time, without the hassle! With a bespoke app tailored to your specific needs, you can excite your clients and candidates by putting your unique values right up front. Customized themes, logos, and colors make you stand out in the recruiting crowd. Our temporary staffing software automates and streamlines time-consuming management tasks.Starting Price: $4/user/month -
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IQService
Quest Analytics
When customers and members need real help, they call to talk to a live person. IQService is the solution community banks and credit unions use to automate, track, and document customer interactions from the contact center and the branch. IQService is a memory resident toolbar that provides access to each feature within one or two mouse clicks. Our customers tell us this software is super easy to use. While non-intrusive to the calling process, it helps contact center and branch associates quickly get answers to complex customer questions. Want to see a consolidated view of customer balances, services and the overall relationship, NO Clicks. It is right on the toolbar. IQService raises the bar by providing core banking system integration. Maybe you are using Fiserv, Jack Henry, FIS, Finastra, or other core banking systems. IQService integrates with the core banking application and automates the call research process while at the same time documenting every inbound call. -
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Ingentis org.manager
Ingentis
Ingentis org.manager is an effective solution for org charts, org design, and HR analytics. It interfaces to all leading HR systems such as SAP HCM, SAP SuccessFactors, Workday, Oracle HR, PeopleSoft, or any other data sources. Design, layout, and content of the org chart perspectives can be tailored to the customer’s needs. The possibility to calculate and display KPIs directly within the org chart or in dashboards allows for efficient HR controlling and people analytics. With its powerful feature for workforce modeling, Ingentis org.manager enables the creation of various what-if scenarios. Reorganizations can easily be performed via drag-and-drop and objects can be added, edited, or removed. Affected key metrics are updated right during the process allowing for more informed business decisions. The various options for data visualization and its feature for scenario planning make Ingentis org.manager an invaluable tool when it comes to organizational design activites.Starting Price: $1750 one-time payment -
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Blue Yonder Resourcing & Labor
Blue Yonder
Achieve operational excellence, drive greater market share, and enhance profitability while staying competitive in a fast-evolving market. Align your staffing needs with workforce skills and availability. Evaluate and successfully improve quality, safety, and productivity. Elevate performance through employee engagement programs. Blue Yonder's Store Workforce Management solution ensures products are stocked, organized, and available, fulfilling the supply chain promise and enhancing customer satisfaction. Blue Yonder's Labor Management System provides the detailed insights you need to strengthen employee engagement and improve performance. Optimize workforce productivity and reduce costs with closer alignment between labor availability and shopper demand. Leverage mid-week schedule rebalancing and employee self-service for increased adaptability. Cultivate a high-performance culture through standard methodologies and workforce incentives that uncover process improvement opportunities. -
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Calabrio ONE
Calabrio
Calabrio ONE gives you the complete toolset to unlock the tremendous value buried within your customer interaction data and use it to transform your entire business. One seamless solution combines a fully integrated workforce optimization suite with powerful voice-of-the-customer analytics tools deployed how you choose—in the cloud, on-premises, or in a hybrid environment. Capture every customer interaction across all channels. Extract predictive and prescriptive insights. Elevate customer experiences, improve employee engagement and increase operational efficiency. Then, extend customer-centric strategies across the business to accelerate sales, drive innovation and move your business forward. Capture every interaction. Hear every voice. Record every call, every time. Seamlessly integrate Calabrio ONE with best-of-breed channel systems. Create a central command center for your contact center. -
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AgencyWeb IWM
Orion Communications
AgencyWeb® IWM is a web-based software that includes applications that simplify public safety workforce management. Available as an Enterprise solution with the full suite of applications, or as an Enterprise Lite solution that allows applications to be added to its foundation, AgencyWeb IWM's intelligent infrastructure is taking public safety to new levels of management efficiency. Centralized platform that manages workforce operations. Track employee activities and reports on the financial cost of service. Automates complex 24/7/365 scheduling requirements. Tracks and reports on the ‘what, where and cost’ of workforce efforts. Ensures that qualified personnel are assigned and paid right amounts. Controls overtime costs while ensuring staffing levels. Eliminate payroll errors due to manual processes. Centralizes training management and certifications. Tracks asset assignments and returns. Shares workforce data with other systems. -
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Zenyo Workforce
Centizen
Zenyo Workforce is a strategic platform to help businesses build high-performing teams, engaged workforce, and modern workplaces. Zenyo Workforce revolutionizes HR management with tailored solutions for Indian payroll and global workforce needs. Built to meet modern business demands, Zenyo blends efficiency and empathy, making HR processes streamlined and impactful. With timely, compliant payroll for Indian companies and robust workforce management for global teams, Zenyo focuses on driving employee satisfaction and business growth. Guided by core values of innovation, reliability, and user-centric design, Zenyo empowers data-driven decision-making, transforming HR into a strategic asset for success in today’s dynamic workplace. Employee Management Centralise and safeguard employee data Absence & Timesheet Management Track employee absences and timesheets Expense ManagementStarting Price: ₹25/month/employee -
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WorkforceOptimizer
FriarTuck
Optimizer is our proprietary platform that leverages on Machine Learning for predictive analytics, Mathematical Optimization to solve complex resource scheduling problems and advanced Data Analytics for real-time business analytics. Boost staff productivity by aligning staffing with customer demand and reduce time spent by managers by 70% on workforce management. Manage your workforce in a consistent manner, while ensuring compliance with regulations, company policies and safety procedures. Improve the quality of service and care to your customers with an engaged workforce through a better skill and experience mix. Most of what’s out there are hard to learn, a pain to set up and clumsy to use, we believe business software should be easier, smarter, and more refined, and our customers agree, our products are loved by thousands of people around the world. -
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MOJO-CX
MOJO-CX
Make sure you are never one of them by ensuring your compliance is watertight with customizable voice analysis triggers. Over 53% of UK consumers show at least one characteristic of vulnerability, so we’ve made it easier to spot them and notify the best person in your organization. A massive 91% of customers reported poorer CX from contact centers in the second half of 2021. Focus on the things that drive uplift faster and understand what agents need to say to drive more positive outcomes for customers. Set custom rules that allow you to immediately alert the appropriate person for every critical moment, based on any data points within the platform. Even the ones that you provide. Easily keep track of how well every conversation has gone based on the metrics that matter to you, giving you a clear view of agent performance across each interaction.Starting Price: $7,171.51 per month -
46
HotSchedules
Fourth
Restaurant and hospitality-specific technology, services, and analytics to manage your workforce and inventory. HotSchedules is now powered by Fourth. With a single sign-on, you can find, hire, onboard, train, schedule, pay, and retain team members. Fully integrated, mobile-friendly procurement, inventory, recipe and menu management, and menu, nutrition and allergen publishing solutions. All of our services are specifically tailored to restaurants and hospitality. Leverage our HR and Payroll services to outsource your administrative burdens. Integrated, actionable analytics solutions that help restaurant and hospitality operators make data-driven decisions. Full supply chain and workforce management wrapped in advanced analytics. Finally, one source of truth with easy to read dashboards so you can make data-driven decisions. We’ve been building beautiful, easy-to-use solutions for the restaurant and hospitality industry since 1999. -
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Legion
Legion
New challenges in workforce management need modern solutions. Manual spreadsheets and legacy software can’t keep up. The Legion WFM platform is AI-powered and cloud-native, delivering the most advanced and intuitive enterprise solution – and employees love it. Modernize employee experiences while optimizing your workforce management. Legion WFM uses machine learning to create highly accurate demand forecasts that ensure optimal staffing. Automated labor forecasts are 98% accurate. Business demand is forecasted in dollars, transactions, foot traffic, or other variants. Your unique labor model and staffing policies are factored in. Fully-automated forecasts continually use and learn from thousands of data points. Happy employees help you attract and retain guests. Legion WFM increases workforce productivity while engaging staff with advanced and easy-to-use tools. Legion WFM automates your workforce management to ensure optimal staffing, so you can focus on delivering the best service. -
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Activate an intelligent, cloud-based contact center to power next-level customer experiences while minimizing costs. With dedicated solutions to match your business needs, Cloud Contact Center can help you seamlessly move from legacy, capital-intensive contact center services to a more flexible cloud-based or hybrid solution that drives customer retention and increases revenue. Avoid large capital outlays and buy only the services you need. Scale your services quickly during call traffic peaks and valleys. Simplify management through a single vendor with 30+ years of contact center success. Streamline omnichannel customer interactions, improve outbound sales campaigns and support dispersed agents with a single, cloud-based solution. Carrier-grade network and a fully redundant platform. Touch-tone or multilingual speech-recognition caller interfaces. Integration with standard databases, customer relationship management (CRM) systems, and 42 types of private branch exchange systems.
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A complete cloud contact center solution that makes it easy to connect and collaborate with agents, employees and customers. Boost engagement, collaboration and operational effectiveness for customer success. Design better experiences, activate agent potential and support new ways of working. Explore patterns and trends, extract meaningful insights and act with confidence. Reduce IT dependency and ensure ongoing success with a reliable and secure platform. Stay ahead of changing customer expectations with complete voice and digital channel support, intelligent routing and proactive self-service options. Delivering great customer experiences means empowering agents with a powerful combination of tools built to save time and optimize results. Gain complete visibility, capture insights, and act faster to optimize customer experiences. Customizable reports minimize the effort required to manage and monitor your contact center.
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Xemplo
Xemplo
Explore tech that expedites processes for a seamless management experience. Meet Xemplo, the all-in-one workforce management solution designed to streamline HR processes for businesses worldwide. Xemplo manages the end-to-end employee/contractor lifecycle, maintaining compliance with in-country legislation while providing a consistent global user experience. At Xemplo, our mission is to simplify workforce management for businesses of all sizes. We believe managing employees and contractors should be easy, efficient, and compliant, no matter where a business is based. That’s why we offer innovative solutions that automate tasks, deliver valuable insights, and provide a single source of truth for HR professionals and managers. Xemplo platform simplifies onboarding, time tracking, payroll, and compliance, allowing you to focus on talent acquisition and client satisfaction. Xemplo takes the stress out of compliance.Starting Price: $7 per month
