Verint Workforce ManagementVerint
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About
Get to know the workforce management (WFM) solution with the highest customer satisfaction ratings in the industry. It’s WFM made easy. Powerful workforce management software improves both the customer and the employee experience while helping your organization achieve its goals.
We’ve reimagined how to make WFM software easy to use in an increasingly complex environment. You can trust that the right people are scheduled at the right time and maintain the focus on the needs of the customers.
We’ve removed the complexity without removing the features you depend on. Our modern, cloud-based interface is optimized to make common tasks easy. We understand the importance of making an interface that is familiar and intuitive. Our seamless interface supports all the capabilities you need while delivering an enhanced experience. Are you ready for streamlined visualizations that allow workforce managers to see all they need without toggling screens?
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About
We believe that offering a unique, flexible and responsive platform, especially as Field Service Management solution, will ensure that you can deliver the ultimate customer service. All-in-one platform to manage incoming calls, provide online support, chat, SMS, self-service application synchronisation, emails and social media integration for end-to-end customer management. Multi-platform mobile applications to manage your field workforce. Empower the mobile workforce to receive, queue, schedule, accomplish, update and notify their job orders on the move. Achieve a smooth life-cycle management of service requests and tasks with iTouchVision’s Service Desk Solution. Schedule and manage all back-office operations with effortless and automated administration workflows. Our highly configurable platform will meet most of your business needs, but an off the shelf solution will never meet your business process 100%. Where our platform does not meet your full requirements.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
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Audience
Companies interested in powerful workforce management software
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Audience
Any company searching for a Workforce Management, Customer Service, and Help Desk solution
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationVerint
Founded: 1994
United States
www.verint.com/workforce-management-solutions-wfm-software/
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Company InformationiTouchVision
Founded: 2009
United Kingdom
www.itouchvision.com
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