Verint Quality Bot
Manual quality management processes are costly and ineffective. Verint Quality Bot automates your quality program to save time and money, improve quality, and reduce compliance risk. Start today and see 5x ROI.
Is your quality management program working? Screening a small percentage of calls may leave non-compliant interactions hidden, and risk fines, lost business or worse. Verint can help. Most contact centers only review between 1 and 3% of calls. This severely limits your ability to identify risks and manage quality and compliance. Verint Automated Quality Management can automate the whole quality management process and help you achieve better compliance. Evaluate calls, identify non-compliance and assign coaching—for 100% of voice and text interactions. In this way, you will quickly gain a new level of insight into your organization’s standards of service and compliance.
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DICE Monitoring
The only truly unified alarm monitoring software solutions and interactive video monitoring software solutions that include video, audio, and advanced video analytic technology. DICE Monitoring is the only truly unified Alarm Monitoring Software Solution, Video Monitoring Software Solution, and Event Management cloud-hosted platform. The Matrix platform provides a user-friendly interface, easy setup, and customize features coupled with the ability to work from any device without downloading software. Additionally, the all-in-one platform delivers a seamless and reliable solution for central monitoring stations, command centers, dispatch centers, call centers, and dispatch centers. Add ons such as Matrix 911, Matrix PERS, Matrix Call Center, Matrix PISM, and Matrix Triage allow our clients to customize our solutions to meet their specific monitoring needs.
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Verint Open CCaaS
Verint Open CCaaS is a next-generation CCaaS platform for today’s consumers. AI-powered and built to deliver business outcomes, now. Increase capacity while simultaneously elevating CX in your contact center. The AI-powered platform drives tangible ROI targeted to your most pressing business challenges. Keep the investments that are still working in your ecosystem, no rip and replace is needed. Traditional CCaaS software is telephony-focused and requires a large workforce to connect each customer to a human resource. By leveraging a team of AI-powered bots, Verint Open CCaaS allows brands to increase capacity while elevating CX. Our next-generation contact center platform was built to increase CX automation across voice and digital channels, delivering AI business outcomes now. Verint Open CCaaS Essentials offers a complete set of digital capabilities for the contact center. Companies can select a mix of digital and voice agents for a blended approach.
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Verint CX Automation
Verint CX Automation is an AI-powered customer-experience automation platform that helps contact centers and enterprises automate workflows across multiple customer touchpoints, including website chat, IVR/phone routing, email, social media, and post-interaction follow-ups, in order to elevate customer experience while reducing costs. It uses “bots” and conversational AI to augment human agents, handling routine or repetitive tasks (like answering FAQs, routing calls, summarizing interactions, generating post-call summaries, or managing feedback), thereby freeing up human staff for more complex issues. Its open, modular architecture lets organizations deploy only the capabilities they need, seamlessly integrating with existing contact-center infrastructure or CRM systems without requiring a full overhaul. Verint CX Automation also offers real-time data collection, analytics, and insight generation, enabling companies to monitor customer interactions.
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