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About

Verint EdgeVMS provides scalable, enterprise-class video monitoring, recording, and analytics capabilities specifically designed for banks and credit unions. Verint Op-Center is the video management solution for today’s modern-era financial organization. An advanced enterprise-class video management solution, Op-Center enables organizations to monitor and manage Verint-networked NVRs from a central location in a secure, centralized manner. Verint Guard Center is specially tailored for the real-time, command-and-control environment and allows security personnel to monitor up to 96 live camera views simultaneously. It is a simple and direct replacement for traditional analog matrix solutions, and familiar keypad and joystick controls facilitate transition of any command-and-control center to a networked video environment without additional training of the workforce. Identify security threats in near real-time, mitigate risk, ensure operational compliance, improve fraud investigation.

About

Verint Open CCaaS is a next-generation CCaaS platform for today’s consumers. AI-powered and built to deliver business outcomes, now. Increase capacity while simultaneously elevating CX in your contact center. The AI-powered platform drives tangible ROI targeted to your most pressing business challenges. Keep the investments that are still working in your ecosystem, no rip and replace is needed. Traditional CCaaS software is telephony-focused and requires a large workforce to connect each customer to a human resource. By leveraging a team of AI-powered bots, Verint Open CCaaS allows brands to increase capacity while elevating CX. Our next-generation contact center platform was built to increase CX automation across voice and digital channels, delivering AI business outcomes now. Verint Open CCaaS Essentials offers a complete set of digital capabilities for the contact center. Companies can select a mix of digital and voice agents for a blended approach.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies and teams interested in a solution to optimize their video monitoring, recording and analytics operations

Audience

Organizations searching for a solution to efficiently manage all their contact center interactions

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Verint
Founded: 1994
United States
www.verint.com/video-management-software-vms/

Company Information

Verint
Founded: 1994
United States
www.verint.com/the-open-ccaas-imperative/

Alternatives

Alternatives

victor

victor

American Dynamics
Aspect Workforce

Aspect Workforce

Aspect, an Alvaria Brand
Windstream Enterprise CCaaS

Windstream Enterprise CCaaS

Windstream Enterprise

Categories

Categories

Integrations

Amazon Web Services (AWS)
Avaya Aura
Five9
Kosmoy
Microsoft 365
Salesforce

Integrations

Amazon Web Services (AWS)
Avaya Aura
Five9
Kosmoy
Microsoft 365
Salesforce
Claim Verint EdgeVMS and update features and information
Claim Verint EdgeVMS and update features and information
Claim Verint Open CCaaS and update features and information
Claim Verint Open CCaaS and update features and information