WaterStreet SystemWaterStreet Company
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Related Products
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About
Live chat is preferred by customers when comparing different offers or services in real time. Allows customers to directly connect with an agent to solve their problems or share sensitive information. Anticipate customer needs by deciding when and who to engage based on a wide variety of customizable rules. Offer live and proactive operator assistance to build customer loyalty. Enhance customer satisfaction and retention at a lower cost than email and telephone support. Provide human interaction, create new up-sell and cross-sell opportunities, and boost agent productivity. Engage with visitors on complex requests with the touch of a button, without having to wait on hold. Businesses are able to seamlessly communicate with their online guests directly on their website, using any combination of video, voice, chat, and collaboration tools such as assisted browsing and form and document sharing.
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About
WaterStreet’s P&C insurance platform and policy administration services help your company do more. The WaterStreet services suite offers insurance business process outsourcing & extends a high-quality customer experience with sophisticated technology and processes. Better visibility and engagement with policyholders will better enable your agents to identify cross-selling opportunities and proactively assist customers when they need you most. Process automation and real-time document and data access ensure fast and deliver timely and accurate data for accountability and visibility. The WaterStreet P&C Insurance Suite pulls together all your data and processes eliminating the need to maintain multiple software systems for your business. Perfect example of great customer service between client and agent and agent to insurance company!
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Businesses searching for a next generation Customer Engagement platform
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Audience
Companies seeking a cloud P&C insurance solution to manage their services and operations
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationVivocha
Founded: 2012
Italy
www.vivocha.com
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Company InformationWaterStreet Company
United States
www.waterstreetcompany.com
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Categories |
Categories |
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Customer Service Features
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
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Integrations
Commanders Act
FuseCommander
Google Analytics
Google Drive
Salesforce
Shopify
TrustCommander
Webtrends
WordPress
Zendesk
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Integrations
Commanders Act
FuseCommander
Google Analytics
Google Drive
Salesforce
Shopify
TrustCommander
Webtrends
WordPress
Zendesk
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