RichCall

RichCall

Aurus
+
+

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About

RichCall helps you sell and support remotely providing your customers with a one-touch live support option. Integrated into your website, moile app or kiosk, RichCall allows customers to establish a fully interactive, video-enabled session with a remote expert —this includes co-browsing, app sharing and other web-collaboration tools. The typical use cases for RichCall are: Click-to-call, click-to-video and co-browsing for your customers: - click-to-call with co-browsing for customer support - start a co-browsing session on the fly Mobile camera sharing for sales and support: - video sales – an agent shows a product through the shared mobile camera - customer support – a customer shares his mobile camera to show a malfunctioning device Video and collaboration for kiosks: - remote expert help with HD video, scanner and printer - live video-assistance option for your existing self-service and support kiosks

About

Live chat is preferred by customers when comparing different offers or services in real time. Allows customers to directly connect with an agent to solve their problems or share sensitive information. Anticipate customer needs by deciding when and who to engage based on a wide variety of customizable rules. Offer live and proactive operator assistance to build customer loyalty. Enhance customer satisfaction and retention at a lower cost than email and telephone support. Provide human interaction, create new up-sell and cross-sell opportunities, and boost agent productivity. Engage with visitors on complex requests with the touch of a button, without having to wait on hold. Businesses are able to seamlessly communicate with their online guests directly on their website, using any combination of video, voice, chat, and collaboration tools such as assisted browsing and form and document sharing.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Contact centers, customer service teams

Audience

Businesses searching for a next generation Customer Engagement platform

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$192 / month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Aurus
Founded: 2009
Russian Federation
richcall.io

Company Information

Vivocha
Founded: 2012
Italy
www.vivocha.com

Alternatives

Alternatives

RemoteHQ

RemoteHQ

Mythical Labs
Base

Base

Base.ai
TourOpp GO

TourOpp GO

TourOpp

Categories

Categories

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Integrations

Commanders Act
FuseCommander
Google Analytics
Google Drive
Salesforce
Shopify
TrustCommander
Webtrends
WordPress
Zendesk

Integrations

Commanders Act
FuseCommander
Google Analytics
Google Drive
Salesforce
Shopify
TrustCommander
Webtrends
WordPress
Zendesk
Claim RichCall and update features and information
Claim RichCall and update features and information
Claim Vivocha and update features and information
Claim Vivocha and update features and information