José Polanco

Thanks, I was able to solve it

This is the configuration that I am using Type=Trigger (on entering a state) Description=5-Request is Closed Target class=Request Filter= State=closed Notification Name= Request is Closed Description=Closed Status=production From=xxxxxx@xxx.com Reply to= To=SELECT Person WHERE id=:this->caller_id Cc= bcc= subject= Ticket Closed body=Ticket Closed importance=normal

hi team, I am trying to configure a notification that is sent to the user when the IT team closes the ticket I use this consulate and it doesn't work SELECT Person WHERE id=:this->caller_id

I am using this query but it doesn't work SELECT Person WHERE id=:this->agent_id

Hello I'm trying to configure to send a notification to an agent when the customer opens a tiecket

https://192.168.x.x/itop/web/setup

Thanks for the reply, it was changed to true i get this error after changing from hhtp to hhtps and running itop/setup

I get this error when executing the configuration ( setup)