Audience

Customer service and contact center agents requiring a cobrowse software to provide high-value, collaborative, realtime support

About eGain Cobrowse

Wouldn’t it be great if an agent was able to chat or talk to your customer on the phone as the customer was browsing your website? The agent could then help the digital customer shop, resolve problems, fill an online form, or perform other transactions. Cobrowsing software is a business’ answer to exactly that need. The unique cobrowse software enables your customer service and contact center agents to offer, in the most human way possible, the digital support online customers need. It allows agents to provide high-value, collaborative, realtime support. By offering assistance exactly at the time of need, your business can convert website visitors, customers and prospects, into profitable, long-term customers. Allows phone and chat agents to provide a richer, multimedia experience by conducting a simultaneous cobrowse session. Enables the agent and the customer to fill out forms together, field by field, even highlighting specific areas of a form or web page for clarity.

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Company Information

eGain
Founded: 1997
United States
www.egain.com/products/cobrowse/

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
24/7 Live Support
Online

eGain Cobrowse Frequently Asked Questions

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eGain Cobrowse Product Features