QEval
QEval is contact center quality assurance software that automates quality monitoring across 100% of voice, chat, and email interactions. Most call center QA teams manually sample 1 to 5% of calls. QEval replaces that with AI-powered speech analytics, automated quality scoring, and real-time compliance monitoring.
Core functionality: call monitoring and evaluation, agent performance management, sentiment analysis, keyword detection, customer experience analytics, coaching workflows, gamification, and 110+ dashboards with predictive analytics. Compliance monitoring covers PCI, HIPAA, and GDPR with 98% accuracy and real-time alerts.
QEval's speech analytics engine is trained on 138M+ interactions with 94% classification accuracy. The platform deploys in 30 days, not the 90 to 120 days typical of call center quality monitoring software. ISO 27001, SOC 2, PCI-DSS certified. Built by Etech Global Services for Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO.
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Cloverleaf
Cloverleaf is an AI-powered coaching platform that turns assessment data, HRIS events, and calendar context into proactive, personalized coaching delivered in Slack, Microsoft Teams, Workday, and email. Built on assessments like DISC, CliftonStrengths, and Insights Discovery, Cloverleaf proactively coaches employees before meetings, during role transitions, and after performance reviews.
Organizations align coaching to their own leadership frameworks and competency models, so development reinforces their standards rather than generic best practices. HRIS integration triggers coaching automatically when promotions, manager changes, or team transitions happen. Talent and HR leaders get visibility into coaching engagement, capability reinforcement, and development trends across teams and departments.
Cloverleaf is SOC 2 Type II compliant, GDPR-aligned, and ISO 27001 certified. Trusted by 45,000+ teams to scale manager development, strengthen engagement, and improve retention.
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Showpad
The Showpad Enablement Operating System® (eOS) unites marketing and sales teams to deliver revenue-driving experiences. Empower sellers with relevant content and training to engage buyers and run deals with confidence.
With content and sales tools all centralized on Showpad eOS®, sellers can adapt to buyer needs instantly — knowing they’ll always have the right answer at their fingertips.
Bring physical products to life in digital app experiences, from 3D models to 360° immersive showrooms, to enable more engaging in-person conversations. Plus, sellers can easily collaborate with decision-makers through comments and uploads in a Shared Space—a convenient and customized microsite that helps speed up the sales cycle.
Scale the winning behaviors of top sellers with Showpad Coach to deliver the onboarding, training, and coaching your team needs to become trusted advisors and exceed targets.
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