Audience

Government agencies and companies interested in a solution to manage their security and operations

About WebQA

GovQA’s Public Records Request Management software handles more Freedom of Information Act (FOIA) requests for state and local government organizations than any other software provider of its kind. Our patent-pending tools like in-line deflection which delivers detailed requested information before a request is submitted; powerful duplicate request flagging and linking; and tiered request processing all greatly reduce repetitive work, limit the opportunity for errors, and make it easy to collaborate with relevant parties. If you have a public records problem; we have a solution! The GovQA public records (FOIA) platform combines our proven knowledge base, rules engine, workflow, and payment technologies to provide a comprehensive Public Records Software Management System that works across all departments and is configured to your specific needs. Patent-pending deflection tools deliver requested information in-line and before a request is submitted.

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Integrations

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Company Information

WebQA
Founded: 2000
United States
www.webqa.net

Videos and Screen Captures

WebQA Screenshot 1
WebQA Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Webinars
Live Online
Support
Online
Phone Support

WebQA Frequently Asked Questions

Q: What kinds of users and organization types does WebQA work with?
Q: What languages does WebQA support in their product?
Q: What kind of support options does WebQA offer?
Q: What type of training does WebQA provide?

WebQA Product Features

Customer Service

Knowledge Base
Self Service Portal
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Live Chat
Performance Metrics
Queue Management
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management