Audience
Companies that need a configuration management solution for Genesys Cloud
About Pointel Genesys Configuration Management Solution
Pointel Configuration Management Solution (CMS) is easy to use, thin-client application which provides you with complete control over your Genesys configuration environment. CMS instantly highlights changes made to the Genesys configuration environment and it includes a detailed Genesys audit, import/export, snapshot/restore and alerting capabilities. Pointel CMS captures all of the changes within your contact center and provides the information graphically so you can quickly and easily understand the changes made to your Genesys Configuration Management Environment. It is important to know what changes have been made to your Genesys environment and by whom. CMS audit reports provide detailed information including the name of the user who made the change, the date and time of the change and both the current and previous values. It can also restore each parameter/KVP level change or the entire application back to a given point-in-time.
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InProd brings modern software delivery practices, including CI/CD, Infrastructure-as-Code, and automated change management, to Genesys Cloud and Genesys Engage contact centers. It integrates with Git to version-control your Genesys configuration and automate promotions across environments while intelligently handling environment-specific differences. The platform's auditing engine logs every configuration change with full object comparison, enabling teams to pinpoint the root cause of incidents quickly and revert precisely, whether that is a single parameter or an entire environment state. Change automation capabilities let engineering teams build custom workflows: trigger external testing tools, enforce governance rules, auto-complete agent onboarding, or prevent unauthorized modifications. InProd is the DevOps backbone for serious Genesys operations teams.
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eemaan Deployment Manager
Package and deploy software & configuration updates in seconds. Follow a 5-step wizard to package Genesys software and configuration into a portable package ready to be shared with colleagues, all from the comfort of a powerful dashboard. Deploy any shared package in a few clicks. Select the location, the package, the Genesys Application you want to update, optionally customize the deployment, and just click 'Go'. The whole process of downloading software, and updating the Genesys configuration is carried out automatically. The deployment didn't go to plan? Not to worry, just one click, and the old software and configuration are restored. The best is always saved for last. The deployment process comes with an automatic Runbook generator. In the blink of an eye, a step-by-step runbook is generated for the approval process, and for that, just in case something goes the wrong backup plan.
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Integrations
Company Information
Pointel
Founded: 1999
United States
www.pointel.com/solutions/cms/
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Product Details
Platforms Supported
Cloud
Training
Live Online
Support
Phone Support
Online
Pointel Genesys Configuration Management Solution Frequently Asked Questions
Pointel Genesys Configuration Management Solution Product Features
CMDB
Data Visualization
Change Management
Configuration Management
Device Auto Discovery
IT Asset Management
Impact Management
License Management
Performance Management
Relationship Mapping
