Audience
Companies, brands and enterprises wanting to get insights from videos, photos and audio through a customer feedback platform
About Outside Voice
Start collecting answers from your respondents over their favorite platform. Experience the benefits of building on WhatsApp, the world's most popular and beloved platform. 1 in 3 people worldwide use WhatsApp on a daily basis. Don’t ask people to download yet another app when they already have something they love using. Don’t get buried in someone's email inbox, get replied to immediately by going straight to their WhatsApp inbox. Go from a turnaround of hours to minutes. WhatsApp is where respondents feel most comfortable sharing their thoughts and opinions. Meet your respondents where there want to be met. Get response rates of up to >95%. Stop making respondents context switch between email links and clunky websites and talk to them where they already are. Quantitative answers get you the “what” but not the “why.” Combine multi-choice answers with video and audio to get deeper insights by letting people express themselves more fully.
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Finally, Qualitative Feedback at Incredible Speed, Scale, Depth, and Value. Video feedback allows you to better understand your customers and build empathy with agile qualitative insight at scale. Keep a pulse on the ever-changing behaviors and mindsets of the people that matter most to your business, to influence and drive action, empowering better decisions. Agile Qual is the most efficient way to gain empathy for your business. Don’t just take our word for it, we were voted the number one company by the definitive strategic guide to consumer insights, the Greenbook Research Industry Trends Report. Turn your qualitative agile with video feedback. Video feedback allows you to capture that depth of understanding you’ve been looking for from the people you care about most, at a fraction of the time and cost of focus groups and interviews. Reach respondents anywhere in the world with a series of questions they can respond to via self-recorded videos.
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Key Features That Actually Matter
Shared Inbox for Teams: Instead of passing a phone around, your entire support or sales team can log in, see incoming messages, and reply. You can assign specific chats to certain team members so things don’t get messy.
No-Code AI & Automations: It has a visual builder (called "Flows") where you can set up AI agents. These aren't just basic "out of office" replies; they can be trained on your business data to answer FAQs or qualify leads 24/7 without a human stepping in.
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Verbate.co
A specialist video insight agency. With a unique self-filmed video methodology in our toolkit. To give you authentic, real-life, honest insights that inspire action. With global coverage, fast turnaround and online efficiency. Combination of self-curated smartphone video uploads and closed questions via an email or sms survey. Qualitative videos provide depth and reveal all issues. Quantitative answers add robustness and give a prioritization perspective. Have access to the Verbate platform and technology either for self-curated ad hoc projects or on a subscription basis. Create your own surveys with our user-friendly software and watch the videos come in. We have a global recruitment capability, meaning you can speak to consumers from far and wide. Consumer feedback is instantly uploaded to our platform, meaning a rapid turnaround to our analysis. You also have the option of seeing and hearing consumer feedback as it is uploaded (with or without our added analysis).
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Pricing
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Integrations
Company Information
Outside Voice
Founded: 2019
Singapore
www.outsidevoice.io
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
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Documentation
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24/7 Live Support
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