livepro
livepro is the perfect Knowledge Management solution for Customer Service/Experience - whether it be on the phone, behind the counter, in the field or customer self-service, livepro has the tools to improve cx scores, cut training times, improve compliance and boost staff engagement with confidence. livepro is purpose built Knowledge Management for Customer Experience. We focus on delivering answers to agents, not long complex documents. This is made possible by livepros powerful features like search and easy to follow process guidance. livepro requires next to no training and turns your agents into experts meaning staff confidence and customer satisfaction go up while AHT and training costs are cut down. Increase Customer Satisfaction by reducing AHT up to 25% and cutting transfers by up to 35%. Improved Staff Engagement and Induction-Training Periods cut by 50% or more. Improve Compliance & Risk with Authored Only Content & SOC Certified Secured Data.
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Ignition SCADA
Ignition SCADA by Inductive Automation® combines an unlimited licensing model, with instant web-based deployment, and the industry-leading toolset for supervisory control and data acquisition (SCADA) — all on one open and scalable universal platform. Ignition is The New SCADA because it solves all the major pain points of old SCADA . Ignition empowers your business to easily control your processes, and track, display, and analyze all your data, without limits. Ignition SCADA software comes standard with a comprehensive set of data acquisition tools which includes built-in OPC UA to connect to practically any PLC, and the ability to seamlessly connect to any SQL database. Ignition can also turn any SQL database into a high-performance industrial historian and connects to IIoT devices through MQTT.
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induct&train
induct&train. Our award-winning automated inductions and training software streamlines your onboarding process and training program for new starters, staff development, contractors and visitors, for any industry, at any time, in any place. Cost effective. Remove the need for a face-to-face employee induction process, training rooms or expensive training conferences and induct staff digital is efficient. Knowledge Retention. Keep inductees engaged and improve knowledge retention by delivering interactive questionnaires or modular assessments with online induction training view and send online induction documents. Peace Of Mind. Boost productivity and reduce safety incidents knowing employees understand critical information with a strong contractor induction process access online induction anywhere.
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LinkSafe
LinkSafe specialises in online contractor compliance solutions. Several modules such as contractor pre-qualification, online inductions, site specific inductions, permit applications, visitor management solutions and site sign in/out compliance checks for contractors are all available. LinkSafe has specialised modules too around incident and hazard reporting to provide a holistic contractor management solution to all clients. LinkSafe designs and creates tailored solutions for managing contractors, staff, visitors, multiple sites, online inductions, credentials, compliance and more. LinkSafe operates in a wide variety of industries including Construction, Manufacturing, Utilities, Councils, local government, Aged Care, Health, Government, Education, Retail, Oil&Gas, Facilities Management, Events and any facilities that utilise contractors.
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