Audience
Agents and businesses seeking a solution to analyze all customer conversations and improve their experience
About Knovvu Analytics
Analyze all customer conversations, at every customer channel. Benefit from 100% fresh and authentic data to help you improve your experiences. Using statistical comparison tools, granular differences between top-performing agents and others can be identified instantly. Script adherence, acoustic indicators, and sentimental features can be monitored automatically. So that supervisors can have full visibility of agent performance for objective feedback. Knovvu Analytics presents real-time sentiment analysis, real-time notifications to supervisors, and real-time triggers for API actions. Knovvu Analytics collects 100% of customer interaction data at customer service channels and converts it into meaningful information for decision-makers. The solution provides critical insights to understand customers better and help to improve their experiences. Equipped with advanced quality management tools, Knovvu Analytics enables supervisors to objectively score and maximize agent performance.
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Pricing
Free Trial:
Free Trial available.
Integrations
API:
Yes, Knovvu Analytics offers API access
No integrations listed.
Company Information
Sestek
United Kingdom
www.sestek.com/conversation-analytics-knovvu
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Product Details
Platforms Supported
Cloud
Training
Documentation
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