Audience
Companies searching for a solution to record and manage their calls
About KSS Call Manager
At the heart of KSS Call Manager is a call processor which logs details of every call. This wealth of data can be presented as a wide variety of reports and on screen statistics to make your organization more productive. Motivational wallboards are available for presenting call data and related business information. Automatic dialling and answering of calls managed directly from your computer screen. Caller information available before you even answer the call. Single click access to applications, call information and business data. Being able to record a call is vital but having an effective search and playback system is equally important. Using the KSS call playback allows you to search for calls by time & date, extension or callers number. The Notes facility allows you to add notes and keywords to a call on completion and this makes finding the calls even easier. Call recording is essential for any organisation.
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Integrations
Company Information
Kelmar Software Solutions
United Kingdom
www.kelmar-software.com
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Product Details
Platforms Supported
Windows
KSS Call Manager Product Features
Call Center
Call Logging
Call Recording
Campaign Management
Real-time Chat
Reporting/Analytics
Blended Call Center
Call Scripting
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
