Audience
InvGate Service Desk is designed for IT service providers, both in the public and private sectors, such as government agencies, educational institutions, and IT companies.
About InvGate Service Management
InvGate Service Management is a reliable help desk and asset management solution created to provide IT support and to optimize the provision of IT services. Comes with the most intuitive and easy to understand user interface, InvGate Service Management offers a multi-departmental service fulfillment solution with federated asset management capability for seamless integration between the asset requiring service and the service request. InvGate Service Management features a drag-and-drop graphical workflow builder, 100% code-free configuration, custom dashboards, business analytics reporting, SLAs, email ticketing, and more.
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Pricing
Free Trial:
Free Trial available.
Integrations
Company Information
InvGate
Founded: 2004
United States
www.invgate.com
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Support
Phone Support
24/7 Live Support
Online
InvGate Service Management Frequently Asked Questions
InvGate Service Management Product Features
Help Desk
Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Community Forums
Live Chat
IT Service
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
Contract Management
ITSM
Asset Tracking
Change Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Availability Management
Configuration Management
InvGate Service Management Additional Categories
InvGate Service Management Verified User Reviews
Write a Review-
Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"A product providing great user experience" Posted 2021-04-20
Pros: The usability and flexibility of this ticketing system are excellent and that motivates the users to use it.
Cons: Not available as an app on Microsoft 365.
Not available as a mobile app.Overall: A great ticketing system with a special focus on users and a vendor with an excellent customer support.
Read More... -
Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Excellent Products" Posted 2021-04-16
Pros: I have had nothing but a great experience with you all.
Cons: Nothing!
Overall: The support we receive is over the top from anything we have received in the past. Pablo, Jason, and Shiraz are the best!!!!
Read More...
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