Audience
BPOs, outsourcing and offshoring companies
About FLOW
At Intellicus, we understand that BPMs today need a modern WFM solution to keep pace with rapidly changing customer expectations. Flow is a modern WFM solution that has the flexibility and power to turn challenges into fuel for growth and helps BPMs balance profitability with the customer demand for rich experience on multiple channels.
Wherever your data lives and whichever system you choose to use, gain visibility across multiple locations and sources for actionable insights. Forecast and plan quickly and accurately to maximize productivity by infusing your contact center with AutoML. Flow helps BPMs plan overcome real-world complexities so that they never have to face a crisis. With ML, plan the right number and type of shifts to control leakages without the tedious manual work. Offload the administrative tasks of rostering and scheduling to Flow and be free to care for your customers. Get the insights you need, when you need them and how you need them to surpass every KPI.
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Integrations
No integrations listed.
Company Information
Intellicus Technologies
Founded: 2004
India
intellicus.com/flow/
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Product Details
Platforms Supported
Cloud
Windows
Mac
Linux
iPhone
iPad
Android
Chromebook
On-Premises
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
24/7 Live Support
Online
Not Offered
