Audience

Businesses searching for a solution to improve customer retention and loyalty and increase return on experience

About Hoick CustomerMX

CustomerMX enables organizations to monitor, respond and improve the main points along a customer journey and incorporate customer feedback into every decision. CustomerMX enables organizations to monitor, respond, and improve the main points along the customer journey. Connect with your customers where they are and capture real-time feedback in the moments that matter. With social sentiment and internal data all feeding into one platform, you’ll get a complete view of what customers are thinking and feeling. CustomerMX helps users understand customer perceptions regarding their organizations through relevant data collection of all the various experiences that customers have with your company and can help improve customer retention and loyalty. Understand customer behaviors by market. Optimize customer share of wallet. Expand brand awareness and equity. Reduce business cost to serve.

Integrations

No integrations listed.

Ratings/Reviews

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Company Information

Hoick
United Arab Emirates
www.hoick.io/customer-mx.html

Videos and Screen Captures

Hoick CustomerMX Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Videos
Support
24/7 Live Support
Online

Hoick CustomerMX Frequently Asked Questions

Q: What kinds of users and organization types does Hoick CustomerMX work with?
Q: What languages does Hoick CustomerMX support in their product?
Q: What kind of support options does Hoick CustomerMX offer?
Q: What type of training does Hoick CustomerMX provide?

Hoick CustomerMX Product Features

Customer Feedback

Surveys
Behavior Analytics
Website Feedback
Net Promoter Score (NPS)
Bug Reports
Screenshot / Screen Capture
Visual Feedback Tools
Live Chat
Alerts / Notifications
Video Feedback
Community Feedback Tools
Voice of the Customer (VoC)
User Testing Tools
Negative Feedback Management