Audience

Companies in need of a solution to automate their customer query handling system and resolve customer queries

About HelpOnTips

Easy to use dynamic ticket creation to keep a track of all customer queries and engagement with a timestamp. We understand all businesses are unique and so should be their SLAs, integrated reminder feature allows you to always stay on time. An intelligent system ensures that multiple internal resources don’t handle a single ticket and thus saves time. Timely remind your team on the SLAs of ticket raised & ensure no delays. Also, update the client on every change in the ticket status to avoid chains of follow up emails. Be the face of your customer HelpOnTips & enhance the user experience by customizing HelpOnTips with your logo, URL, agents & canned messages & email templates. Monitor tickets, agent performance, SLA compliance, request-response time, filter summary statistics for a quick holistic view and much more. With Jsimple’s HelpOnTips you can automate your customer query handling system & resolve customer queries quicker!

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Integrations

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Company Information

Jsimple
United States
www.jsimple.com/product/HelpOnTips.html

Videos and Screen Captures

HelpOnTips Screenshot 1
HelpOnTips Screenshot 1 HelpOnTips Screenshot 2
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
In Person
Support
Phone Support
24/7 Live Support
Online

HelpOnTips Frequently Asked Questions

Q: What kinds of users and organization types does HelpOnTips work with?
Q: What languages does HelpOnTips support in their product?
Q: What kind of support options does HelpOnTips offer?
Q: What type of training does HelpOnTips provide?

HelpOnTips Product Features

Customer Service

Live Chat
Appointment Management
Self Service Portal
Queue Management
Workflow Management
Surveys & Feedback
Knowledge Base
Alerts / Escalation
Performance Metrics
Call Center Management
Virtual Assistant
Social Media Integration
Email Management