Audience
Government agencies and companies interested in a solution to manage their security and operations
About EQ Outreach
EQ Outreach is a trusted digital and global case management platform. Outreach is Toplevel’s secure COTS (Commercial Off-the Shelf)-based software product. A certified Microsoft platform-ready solution, it delivers robust, reliable digital and case management solutions globally. Outreach enables a range of “channel shift” digital services, compliant with both the UK Government’s Digital by Default Service Standards and HMG’s Security Policy Framework. The solution supports digital interactions that take place between customers, organizations, citizens and businesses, and as a result its technology doesn’t treat ‘external users’ as arms-length endpoints in a process; everything that Outreach can do is designed to enable all parties to work together to get jobs done across organizational boundaries.
Other Popular Alternatives & Related Software
YouthCenter
YouthCenter is a cloud-based Juvenile Case Management Software used by Juvenile Courts, Juvenile Detention Centers, Youth Centers, Outreach Detention Programs, Juvenile Probation, Juvenile Detention Alternative Initiatives (JDAI), and supporting organizations. The software is secure, cost-effective, accessible via a web browser. SaaS fees include access to the software, technical support, online storage, upgrades, and other benefits.
Learn more
eGovt Suite
Access government services anytime from anywhere. eGovt digitally transforms governments allowing citizens to access critical services remotely from the comfort and safety of their homes. The platform delivers online government services with the ultimate flexibility, efficiency, and security. Stay ahead of a rapidly changing world. From providing new government services to redefining internal processes to navigating unprecedented global challenges. We’re here to help you every step of the way. Analyze day to day operations across all levels of Government. You’ve done all the hard work and automated your Government services. Now it’s time to reap the rewards of real-time Analytics that quickly assess performance and allows you to pivot as required. Access government services anytime from anywhere. eGovt digitally transforms governments allowing citizens to access critical services remotely from the comfort and safety of their homes.
Learn more
Verint for Citizen Engagement
Verint® Case Management Professional™ is a cloud-based service that enables two distinct use cases for two distinct markets - Citizen Engagement and CCaaS.
Citizen Engagement
Verint® Case Management Professional™ automates customer/citizen interactions across both assisted and self-service channels, enabling engagement across hundreds of city / local government services whilst maximizing the opportunity for self-service.
The solution helps users to achieve greater channel shift for top 10 services by volume, and a higher percentage of of service requests completed on time.
CCaaS
Verint® Case Management Professional™ improves AHT, FCR and CSAT by enhancing the capabilities of CCaaS desktops with intelligent scripting and case management. Agents can resolve account queries, log requests and more all within a single integrated desktop. Logged requests can then be managed within their required SLAs.
This application helps customers to increase in First Contact Resolution (FCR
Learn more
eCase
eCase helps with all aspects of managing cases across the UK public sector: central and local government, arms-length bodies and services like police forces and NHS trusts. eCase lets your team log, process and respond to correspondence for every kind of case, all in one place. PQs, MCs, FOIs, TOs, Complaints, Compliments, DPAs/SARs, Cabinet Committee Communications and Campaigns - eCase keeps it all together. eCase can help you and your team process cases faster, better and more consistently. Easily. Online. End-to-end. Whilst the eCase Platform is the best of breed built for purpose technology, the ECO Programme focusses on the people and process pillars of transformation. Our ECO Team’s unique knowledge and experience of public sector correspondence management ensures that you are taking advantage of industry best practices. We make sure that all of your stakeholders are engaged and recognise the benefits of our service.
Learn more
Integrations
Company Information
Equiniti
Founded: 2007
United Kingdom
equiniti-toplevel.com/products/eq-outreach/
Videos and Screen Captures
Other Useful Business Software
Comet Backup - Fast, Secure Backup Software for MSPs
Comet is a flexible backup platform, giving you total control over your backup environment and storage destinations.
Product Details
Platforms Supported
Cloud
Training
Documentation
Support
Phone Support
Online
