Audience
Customer support agents and tems wanting a tool to optimize their customer interaction
About ClearMash
Knowledge items, call scripts, products catalog, tasks and any other information needed by the agent is the heart of any contact center. Agents need to be informed with up-to-date, relevant, and effective information to answer any question or issue by the customer. Optimize your customer interaction with ClearMash’s knowledge administration and get the best out of your agents. Give your agents the best search engine for contact centers. ClearMash’s search can find anything, in ClearMash’s knowledge administration and outside (like file servers, websites, emails and etc.) and do it fast. Allowing your agents to give better answers and improve your customer satisfaction. In real-time agents don’t have time to consult knowledge administration every call. To reduce the knowledge administration you train your agents, but with training, you count on the memory of the agents and this is also not optimal. No need to count on memory and no need to leave the operational systems to search.
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Integrations
No integrations listed.
Company Information
ClearMash
Israel
www.clearmash.com/skn/he/c6/e56/Solution/Contact_Centers_Knowledge_Administration
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Product Details
Platforms Supported
Cloud
Training
Documentation
Support
Phone Support
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