Audience

Local communities in need of an unique solution for all their specialized billing needs

About Caselle Utility

Designed for any organization that deals directly with customers. Customize your billings & payment arrangements to meet the unique needs of your organization. Customize and set up billing rates for multiple frequencies and due dates. Set up and track delinquent contract and loan payment arrangements with customers. Generate penalties or service orders while printing delinquent and shutoff notices. View customers, location, meter, deposit, billing, contract, loan, and history information in Customer Inquiry. Simplify the process of tracking real and personal property taxes and payments with Property Tax Collection. Advanced scalability allows this module to satisfy the needs of any organization, and master property control makes managing the interaction between multiple tax collection routines more efficient.

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Integrations

No integrations listed.

Ratings/Reviews - 1 User Review

Overall 2.0 / 5
ease 2.0 / 5
features 3.0 / 5
design 2.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

Caselle
Founded: 1978
United States
www.caselle.com/utility-management/

Videos and Screen Captures

Caselle Utility Screenshot 1
Caselle Utility Screenshot 1 Caselle Utility Screenshot 2
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Product Details

Platforms Supported
Cloud
Windows
Training
Documentation
Webinars
Live Online
In Person
Support
Online
Phone Support

Caselle Utility Frequently Asked Questions

Q: What kinds of users and organization types does Caselle Utility work with?
Q: What languages does Caselle Utility support in their product?
Q: What kind of support options does Caselle Utility offer?
Q: What type of training does Caselle Utility provide?

Caselle Utility Product Features

Utility Billing

Account Management
Billing & Invoicing
Customer Management
Meter Management
Metered Billing
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Work Order Management
ACH Payment Processing
Cable
Collections Management
Electricity
Move In / Move Out
Natural Gas
Trash
Water

Caselle Utility Verified User Reviews

Write a Review
  • Tracy P.
    City Clerk
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User, Administrator
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Very Expensive and Not User friendly"

    Posted 2019-11-02

    Pros: A lot of reports to choose from. Support calls within minutes of an issue but continues to crash.

    Cons: Crashes when I try to run a check up on my data. Modules are very expensive. Yearly maintenance expensive. Does not integrate with Microsoft 365. You have to follow their provided checklist to have modules post to general ledger. Very lengthy process for every module which could be simplified to just a few steps.

    Overall: In comparison, the software is very expensive. Too many steps to do to do anything. No online management for customers who would like to see or pay their bill online.

    Read More...
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