Augment

About Augment

​Augie is a virtual teammate for shippers, brokers, and carriers that calls, emails, logs into systems, collaborates, escalates, and does anything in between to complete complex tasks so you can focus on making decisions, building relationships, negotiating better rates, and growing your business. Augie does critical work, empowering your team to do more, POD collection, booking loads, check-in calls, track and trace, and verifications. Augie follows a customizable workflow of emails, calls, chats, and system interactions with dispatchers and drivers to gather proof of delivery documents quickly, allowing faster invoicing with minimal delays. Augie adapts to your business needs and values by following your standard operating procedures, workflows, and ethos to fully complete complex tasks. Augie extracts and retains knowledge from emails, phone calls, and load notes, building a knowledge base of every piece of information your organization needs to operate.