SuGE3K ServicedesK download

Su|GE3K ServicedesK es una solución desarrollada y enfocada a mejorar todos los procesos de su compañía la cual esta en la capacidad de manejar los diferentes proyectos/áreas de forma independiente. Agiliza los diferentes procesos de atención como Preguntas, Quejas, Reclamos, Solicitudes y Requerimientos (PQRS) con diferentes métodos de fácil integración.

IMPORTANTE: Esta solución es basada en MantisBT v1.2.20. Sus principales diferencias radica en la interfaz web, mejoras en seguridad, y los plugins están integrados.

Features

Autenticación local o integración con LDAP y AD.
Integración con plataformas de Contact Center por CTI.
Banner de anuncios de noticias.
WebService.
Recordatorios.
Envio de Email a usuarios externos.
Notificaciones.
Gestión de conocimiento.
Gestión de incidencias y problemas. (ITIL)
Acciones Masivas.
Respuestas Rapidas.
Integracion.

Project Samples

Project Activity

See All Activity >

License

GNU General Public License version 2.0 (GPLv2)

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Additional Project Details

Operating Systems

Linux

User Interface

Web-based

Programming Language

JavaScript, PHP

Database Environment

MySQL

Related Categories

PHP Workflow Management Software, PHP Customer Service Software, JavaScript Workflow Management Software, JavaScript Customer Service Software

Registered

2018-01-16

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