• Paola E.
    Freelancer & Copywriter
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Subscription is not the cheapest"

    Posted 2025-10-14

    Pros: easy to use, even a kid can use it lol. the tools they provide, like pdf editor & signer are also good, I use em the most.

    Cons: of course the price. I'm a new to freelance and don't really have big budgets.

    Overall: Subscription is not the cheapest, but at least I don’t feel tricked. Everything I tried worked without hidden paywalls

    Read More...
    Reply from PDF Guru
    Posted 2025-10-15
    Dear Paola! Thank you so much for sharing your honest feedback! We’re really glad to hear that you found our tools easy to use and helpful in your freelance work — that means a lot to us. We understand that pricing can be a challenge, especially when you’re just getting started, and we’ll definitely keep your feedback in mind as we continue improving our plans. Wishing you all the best in your freelance journey, and thanks again for choosing PDFGuru!
  • A PDF Guru User
    Engineer
    Used the software for: Less than 6 months
    Frequency of Use: Yearly
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Website Confusing"

    Posted 2025-10-13

    Pros: Nothing...their website was confusing an deceiving and they charged me more than they should...Be careful

    Cons: Website offer a value for 7 days for $1.49 and after 9 days registered, found a charge for 72 CDN$ for monthly maintenance(?)...they charged my credit card by a deceiving website...Be careful

    Overall: They steal from me...Be careful with what they are publishing on their website...In addition of the charges I was not even able to use the electronic signature I was looking for

    Read More...
    Reply from PDF Guru
    Posted 2025-10-14
    Dear Valued Customer! Thank you for sharing your feedback. We’re sorry to hear about your experience. Regarding the payment procedure, we want to assure you that all charges are made with the user's consent during the subscription process. We aim to be transparent about our pricing, and the Terms and Conditions are accessible before making any purchases. To resolve this promptly, please contact our support team at social@pdfguru.com with your account details. We will review the charges and assist you with any refunds or technical issues, including access to the features you expected. We take feedback like yours seriously and appreciate the opportunity to make things right.
  • Jim K.
    Billing team lead
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: User, Deployment
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Awesome service"

    Posted 2025-10-12

    Pros: I like how it looks & works. easy, contains all the features I need, also good plan if you buy it for the whole team.

    Cons: sometimes experienced connection issues, but idk whether it was on their or my end.

    Overall: Awesome! I need to scan docs all the time for work and our company got this for the team. Does what we need, no issues so far

    Read More...
    Reply from PDF Guru
    Posted 2025-10-13
    Dear Jim! Thanks a lot for your awesome feedback! We’re really glad to hear that the product fits your workflow and helps your team manage documents efficiently. Our goal is to make the entire process as smooth and reliable as possible, and we’re constantly working on optimizing performance and server stability to ensure that experience. Feedback like yours truly helps us move in the right direction and keep improving. Thanks again for sharing your experience and for being part of our community!
  • A PDF Guru User
    Mechanic
    Used the software for: Free Trial
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Unauthorized transaction "

    Posted 2025-10-03

    Pros: N/A.

    Cons: I have cancelled my subscription with them already but didn’t understand why they have charged me $75. Moreover these guys don’t reply to the emails as well.

    Overall: Never recommend.

    Read More...
    Reply from PDF Guru
    Edited 2025-10-06
    Dear Valued Customer! Thank you for bringing the issue to our attention. We sincerely apologize that your experience did not meet expectations. At PDFGuru, our goal is to deliver reliable service and responsive support at all times, and we regret that this was not reflected in your case. Please know that we only process charges for active subscriptions, and we’re truly sorry for any confusion or frustration this situation may have caused. Rest assured, our support team will handle your request as quickly as possible. If you require further help or have more questions, don't hesitate to update your email or reach out to us again at social@pdfguru.com.
  • Joseph G.
    SDR
    Used the software for: Less than 6 months
    Frequency of Use: Yearly
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "How I got scammed by PDF Guru"

    Posted 2025-10-03

    Pros: N/A

    Cons: How PDF Guru Scammed Me
    While browsing PDF Guru’s website, I came across an offer that stated their service could be used for a one-time payment of $0.99. I decided to try it out. However, a week later—without any prior notice, email, or my authorization—they charged $49.99 to the same card I used for the $0.99 payment.

    I immediately contacted their support team, and they claimed to have processed a $49.99 refund, instructing me to wait 14 business days (23 calendar days) for the amount to reflect in my account. I found this unreasonable, considering they withdrew the money in an instant, but refunding it supposedly takes weeks.

    After the 14 business days passed, the refund still hadn’t appeared. Despite their repeated claims that the money had already been sent, my bank confirmed that no such transaction was received.

    Overall: I’m sharing this experience not just as a personal lesson but also to warn my 2.7 million Instagram followers and the public to be cautious when dealing with companies like PDF Guru.

    Read More...
    Reply from PDF Guru
    Posted 2025-10-06
    Dear Joseph! Thank you for your patience and for bringing this to our attention — we genuinely appreciate the opportunity to make things right. We’re truly sorry to hear about your experience and understand how frustrating this situation must be. Please know that we never intend to mislead or inconvenience our users — all payments are processed only after agreement to the subscription terms displayed during checkout. Regarding your refund, we take such matters very seriously. Refund processing times may vary depending on the bank, but we absolutely want to make sure you receive what you’re owed. We encourage you to reach out again to our dedicated support team at social@pdfguru.com, so we can personally verify the transaction status and ensure a proper resolution as soon as possible.
  • ZAK F.
    User
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Auto-Charged $49 After Trial - No Warning Email, No Refunds"

    Posted 2025-10-01

    Pros: No pros if they rob you.

    Cons: I signed up for DPF Guru's free trial. What I didn't expect: being charged $49 without any notification that my trial was ending or that a charge was coming. No email warning. No "your trial ends in 3 days" reminder. Just a surprise charge.

    When I contacted customer service within 24 hours, they refused a refund, citing their "non-refundable" policy.

    Overall: WHAT BOTHERS ME THE MOST >> This is a deliberate business practice. Sending a reminder email costs nothing. They choose not to because surprise charges are profitable. I'm not disputing that I signed up for a trial. I'm disputing the lack of basic customer courtesy that every legitimate subscription service provides. Netflix reminds you. Adobe reminds you. Even my local gym sends a text.

    If you do sign up, set a calendar reminder yourself—because they won't, and you'll be out $49

    Read More...
    Reply from PDF Guru
    Posted 2025-10-02
    Dear Zak! Thank you for sharing your feedback. We understand the concern over this. We regret to hear of these incidents and the reported poor level of support you received. Regarding the subscription charges, we want to clarify that our intention is never to deceive or mislead our users. The subscription fee is presented before the purchase is confirmed. Our Terms and Conditions, including the details of the subscription and refund policies, are explicitly depicted on the sales screen for users to review before finalizing any payment. Also, upon purchasing the Trial Period, we sent a billing notification detailing upcoming charges. If you haven’t seen it, please check your Spam folder and mark our email as "Not Spam" to ensure you receive future communications from us. If you’re willing, we’d appreciate the opportunity to look into the situation and make things right — please feel free to reach out to us at social@pdfguru.com.
  • Lorenzo J.
    Accountant & Cashier
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Really not bad."

    Posted 2025-09-30

    Pros: I like they do it quickly, with no hidden manipulations or additional charges. seems legit, cause my bank doesn't allow some shaky services to charge me.

    Cons: it should be smoother in usage. shouldn't cost that much.

    Overall: The service isn’t perfect but it worked smoothly and did exactly what I needed. Overall, I’m pretty satisfied with it

    Read More...
    Reply from PDF Guru
    Posted 2025-10-01
    Dear Lorenzo! Thank you for sharing your experience! We’re glad to hear the service worked smoothly for you and that you felt confident using it. We also recognize your concerns about the pricing of our subscription and want to assure you that it reflects the quality and breadth of the service we offer. At the same time, we are always working to ensure our users find great value in what we provide, and your feedback is very helpful in that process. We appreciate your input and look forward to serving you again in the future.
  • A PDF Guru User
    IT Manager
    Used the software for: Free Trial
    Frequency of Use: Yearly
    User Role: User
    Company Size: 20,000 or More
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Avoid them at all cost"

    Posted 2025-09-18

    Pros: Nothing I liked about it.please find further description on the cons part. Avoid them at all cost!!!!

    Cons: I signed up for what was advertised as a simple trial for under €1. What they don’t tell you clearly is that unless you cancel—buried deep in their terms—you’ll be charged €49.99 monthly. That’s exactly what happened to me. I never agreed to a subscription, and despite sending multiple complaints, they ignored every single one. No refund, no resolution—just silence.
    This company operates like a subscription trap, preying on unsuspecting users. Their customer service is nonexistent, and they seem perfectly content profiting off deception. I consider this behavior fraudulent and unethical.

    Overall: Do not click on their site. Do not trust their trial. Avoid PDF Guru at all costs.

    Read More...
    Reply from PDF Guru
    Posted 2025-09-20
    Dear Valued Customer! We are sorry to hear about your negative experience and appreciate you taking the time to share your feedback. Our platform aims to be transparent about all charges and subscriptions. The subscription terms and conditions, including the details of any charges, are visibly displayed on the sales screen before the purchase is finalized. We also ensure that explicit consent is obtained before any charges are applied. That said, we understand your frustration and regret that the process was not sufficiently clear for you. Please get in touch with our support team at social@pdfguru.com so that we can review your case directly and work toward a fair resolution. Your concerns are important to us, and we are committed to improving both our communication and customer service to ensure better transparency moving forward.
  • Gordon M.
    Pensioner
    Used the software for: Less than 6 months
    Frequency of Use: Monthly
    User Role: User
    Company Size: 1 - 25
    Ease
    Pricing
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Good."

    Posted 2025-09-02

    Pros: easy
    understandable for old men like me
    friendly guys from live chat

    Cons: the fact that you had to pay for something in internet.

    Overall: I’m a pensioner and not great with computers, but this site was easy for me. Uploaded my file, typed in what I needed, and saved it. Thank you all!

    Read More...
    Reply from PDF Guru
    Posted 2025-09-03
    Dear Gordon! Thank you for taking the time to share your positive experience with our service! We are happy to hear that you are finding our service to be easy, understandable, and that our Support team was friendly enough. Though quality necessitates a price, we remain focused on delivering an exceptional experience that justifies the expense. We appreciate members of our community like you who can give us this type of constructive feedback.
  • Jason K.
    Director
    Used the software for: Less than 6 months
    Frequency of Use: Yearly
    User Role: User
    Company Size: 100 - 499
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    " Awful Customer Support - Never Acknowledged Subscription Cancellation Emails "

    Edited 2025-09-02

    Pros: N/A.

    Cons: I am upset that I got charge $49.99 for a monthly fee. I tried it out for a $.99 "one-time" use and immediately cancelled via email, within 48 hours....no acknowledgement. I sent another follow up email after another 2 days....still no acknowledgement.

    Overall: Now I found that they charged my bank account, $49.99. Until now, they have never acknowledged my email. I sent it to :support@pdfguru.com ; info@pdfguru.com; help@pdfguru.com; and social@pdfguru.com but none of these ever replied. I don't think any of these emails are working. I will give them 24 hours to reply to me otherwise, I will report PDF Guru to INTERPOL's Cybercrime Unit since this is a crossborder scam / fraud operation and to Cyprus Police's Office for Combating Cybercrime (OCC) since they are registered in Cyprus.

    Read More...
    Reply from PDF Guru
    Posted 2025-09-03
    Dear Jason! Thank you for bringing the issue to our attention. Please allow us to clarify that if a subscription is successfully canceled, it cannot be renewed, and no additional charges should occur. The issue might be related to the fact that the subscription wasn’t canceled. Regarding the payment process, we want to assure you that all charges are made with the user's consent during the subscription process. We aim to be transparent about our pricing, and the Terms and Conditions are accessible before making any purchases. We also apologize for any inconvenience you faced while trying to contact our Support team. We want you to give us one more chance. Please email us at social@pdfguru.com. Once received, we will diligently look into this matter with the purpose of providing an accurate resolution. You can be sure that we will handle your case as a first priority.
  • A PDF Guru User
    User
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Not bad"

    Posted 2025-08-26

    Pros: absolutely covers my needs
    not that expensive as it might be, but not cheap also.
    works fine with big pdfs

    Cons: slow with vpn
    design isn't really modern, like designed mostly for 40+ yrs old people.

    Overall: ok so far, worked out, but slow with vpn
    idk what's the problem to fix that situation with vpn connection.

    Read More...
    Reply from PDF Guru
    Posted 2025-08-27
    Dear Valued Customer!Thank you for sharing your experience with PDFGuru! We're happy to hear the platform covers your needs and handles large PDFs well—that's exactly what we aim for. We appreciate your feedback about VPN performance and design. We’re actively working on improving speed and modernizing the interface, so your input is really helpful in guiding those updates. In case you have any ideas or suggestions on how to make our service better, please, reach us out to social@pdfguru.com email and share your thoughts! Enjoy your day.
  • A PDF Guru User
    Teacher
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Sheeting, A fraud"

    Posted 2025-08-26

    Pros: It does the job, but sheeting.

    Cons: It asks you to pay money for every action. Then after a week they withdraw non-refundable 45 USD without prior notice. There is a little note about that you hardly see. After paying the 45 USD, if you decide to use the application, it asks you again to pay for every action. It is a fraud 100% avoid using it.

    Overall: It is sheeting an a fraud avoid using it.

    Read More...
    Reply from PDF Guru
    Posted 2025-08-27
    Dear Valued Customer! Thanks for letting us know about this issue. We are glad that the service worked for you. We want to clarify that charges are applied only with the customer's consent. When you subscribe to our premium services, the cost is clearly outlined before you complete the transaction. Additionally, our Terms and Conditions, including subscription details, are prominently displayed on the sales screen to ensure transparency. We are also sorry to hear that you had an unpleasant experience with our Support Team. Please give us one more chance. Email us at social@pdfguru.com. Once received, we will diligently look into this matter with the purpose of providing an accurate resolution.
  • Samuel L.
    Accountant
    Used the software for: Less than 6 months
    Frequency of Use: Monthly
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Not many pros, but its easy to use and manage files"

    Posted 2025-08-23

    Pros: works both on laptop and iphone; files can be saved without quality loss. Probably no other pros I can name

    Cons: I don’t think price is fair, even for the not bad service they provide

    Overall: Yesterday I had to remove a couple of pages from a big document. Did it here so quickly. No confusion or something. Really easy just to get done what you need to

    Read More...
    Reply from PDF Guru
    Posted 2025-08-27
    Dear Samuel! Thank you for taking the time to give us feedback; it means a lot to us. We’re glad to hear that you found our platform easy to use and helpful for quickly editing your document. It’s great to know it worked seamlessly across both your laptop and iPhone, and that your file quality was preserved. We appreciate your note about pricing—your input is valuable as we continue improving both our features and value. Thanks again for using PDFGuru, and we hope to make your next experience even better! If you have any ideas or suggestions on how we can improve, do not hesitate to contact us at support@pdfguru.com.
  • Max D.
    User
    Used the software for: Less than 6 months
    Frequency of Use: Monthly
    User Role: User
    Company Size: 1 - 25
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Solid 5"

    Posted 2025-08-20

    Pros: 1. quick service provided.
    2. no need to contact the service itself, unless you faced any issues (I didn't)

    Cons: well probably I'd like this to be even faster as it is.

    Overall: I was in a bus and got a notification that I need to send a signed document for work. Did it on this platform in my browser and that's it. Took less than five minutes, and I sent it in time.

    Read More...
    Reply from PDF Guru
    Posted 2025-08-21
    Dear Max! Thank you for the 5-star review! We’re thrilled to hear that our platform helped you handle an urgent task on the go and get your document sent in time. We’re always working on making the process even faster, so your feedback is right on point. We truly appreciate you choosing PDFGuru and hope we’ll continue to be your go-to tool whenever you need quick and reliable document help!
  • Kim K.
    Engineer
    Used the software for: 6-12 Months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Quick and effective"

    Posted 2025-08-19

    Pros: as i said its fast, ok quality, no annoying emails afterwards.
    I was wondering if there's any unlimited subscription.

    Cons: sometimes I have to login via google chrome instead of safari.

    Overall: Honestly, I just needed something quick to fix my scanns and didn’t want to download any stuff. I've got an ad of pdf guru, and in like two minutes my file was completed.

    Read More...
    Reply from PDF Guru
    Posted 2025-08-21
    Dear Kim! Thank you for taking the time to share your feedback! We’re delighted to hear that you found our service fast and hassle-free. Regarding your question, yes, we do offer subscription options. While we communicated our pricing model as a monthly one, we can appreciate that sometimes preferences differ. Please email us at social@pdfguru.com if you have any additional questions or feedback. Best wishes! Thanks again for choosing PDFGuru — we’re glad we could help with your scans!
  • Josh G.
    Real Estate Broker
    Used the software for: Free Trial
    Frequency of Use: Yearly
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Title: Beware – Misleading 99¢ Subscription Offer Turned Into $49.99/Month Scam"

    Posted 2025-08-09

    Pros: NONE.
    There is no Pros only scamming peoples starting from 99 cents turn into $49.99/month.

    Cons: I signed up for what I thought was a 99¢ subscription and never even used the product. Without my knowledge, I was being charged $49.99 per month for 18 months.

    When I finally noticed and called to cancel, they immediately offered me a 6-month refund—which tells me they know exactly what they’re doing. Even more insulting, during that same call they offered me a 2-year subscription for just 99¢ (smile), showing the whole “premium” price is a complete gimmick.

    To make matters worse, I discovered that the same exact product—with the same features—is available from another company for $49.99 per year, not per month.

    This company’s business model feels deceptive and predatory. Please be aware and check your statements carefully.

    Overall: 1 star ⭐️ is too much being cannot give zero stars as they deserved

    Read More...
    Reply from PDF Guru
    Posted 2025-08-12
    Dear Josh! We are sorry to hear about your experience and appreciate you bringing these concerns to our attention. Please know that our subscription pricing and terms are clearly displayed before any payment is processed, and we never intend to mislead our customers. We understand your frustration and are glad our team was able to provide a refund. We’ll continue working to make our subscription process as clear and transparent as possible, so situations like this can be avoided in the future. If you have any further questions or would like us to review your case in more detail, please reach out to our support team at social@pdfguru.com.
  • Nik S.
    User
    Used the software for: Free Trial
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Avoid this company!"

    Edited 2025-08-01

    Pros: I just tried to convert a simple pdf to a word format page.Just for training. I paid 2€ for 7 days ( that is Ok) but after that they changed me 49.99€!!!for a subscription month!!!

    Cons: You pay 2€ for a one time 5 days purchase but it is hidden one month 50€ purchase description! Be aware of this scams and thieves!!!

    Overall: It isn’t purchasing a one time 5 days purchase (€1.99) like it seems, it’s a subscription and after the first week you are charged €50 Euro, this company is the worst, hidden terms and conditions and they are proud of that fact, pathetic! Avoid at any cost!!!!
    This was what they answered:
    Hello Nikolaos,
    Thank you so much for getting in touch!

    I’m here to provide you with the necessary details regarding your purchase to help clear up the matter.

    According to our records, you signed up for our service on Jul 25, which began with a 7-day trial period. As per our policy, once the trial ends, it automatically renews into a paid monthly plan unless it has been canceled at least 24 hours before the end of the current period. Please accept my apologies if this information didn’t stand out during the sign-up process. I completely understand how it’s possible to miss certain details, especially when things are busy.

    Furthermore, to avoid any future charges, please be sure to cancel your subscription at least 24 hours before the end of the current subscription period. Since the subscription wasn’t canceled in time, the renewal fee was automatically charged to your account. You can always review the full details in our Subscription Terms for more clarity.

    Getting back to your inquiry, I understand this may be disappointing, but according to our Refund Policy, payments made through our website are non-refundable. Therefore, I’m unable to process a refund, as this is consistent with the policies outlined in our Money-Back policy, which can be found on our website.

    However, please rest assured that your subscription has been canceled, so no further payments will be made.

    If you have any other questions or need further assistance, please don’t hesitate to reach out. Our team is here to support you.

    Wishing you a wonderful day!
    When i tried to refund my money they said that's the terms of our policy. I don't even get a refund via PayPal cause they are well protected!!!

    Read More...
    Reply from PDF Guru
    Posted 2025-08-04
    Dear Nikolaos! Thank you for sharing your concerns. We understand that unexpected charges can be frustrating, and we truly regret any confusion caused. Our platform aims to be transparent about all charges and subscriptions. The subscription terms and conditions, including the details of any charges, are visibly displayed on the sales screen before the purchase is finalized. We also ensure that explicit consent is obtained before any charges are applied. Regarding your refund inquiry, we’d like to take another careful look at your case to ensure everything is handled properly. Please don’t hesitate to contact our dedicated support team at social@pdfguru.com. We appreciate your patience and understanding, and we are committed to supporting you as best we can.
  • A PDF Guru User
    Administrative Manager
    Used the software for: Free Trial
    Frequency of Use: Yearly
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Scammy Billing – Charged Before Trial Ended and Refused Refund"

    Posted 2025-07-30

    Pros: N/A.

    Cons: I started the 7-day free trial on July 23 and was charged $49.99 on July 30—before the trial even ended. I contacted support immediately and explained the issue, but they flat-out refused to refund me.

    Overall: This feels like a scam. They advertise a trial, then charge early and won’t take responsibility. It’s dishonest and shows they care more about grabbing your money than treating customers fairly. Avoid this app unless you want to fight to get your money back.

    Read More...
    Reply from PDF Guru
    Posted 2025-07-31
    Dear Valued Customer! Thank you for taking the time to share your experience — we’re genuinely sorry to hear about the level of support you received and the frustration this situation has caused. Our intention is never to mislead. When you subscribe to our premium services, the cost is clearly outlined before you complete the transaction. Additionally, our Terms and Conditions, including subscription details, are prominently displayed on the sales screen to ensure transparency. Please reach out to us at social@pdfguru.com with your account details. Our support team is here to look into your case and work toward a fair resolution. Your trust is important to us, and we’d like the opportunity to make things right.
  • Luke W.
    User
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "scam stay away"

    Posted 2025-07-28

    Pros: I needed 1 conversion, I paid 3.99 for the service. Two months later, it turned out that when I bought a one-time service, I activated a subscription for PLN 214 per month.

    Cons: none

    Overall: The purchasing process has been designed to extort money from inattentive customers. This should be prohibited.

    Read More...
    Reply from PDF Guru
    Posted 2025-07-31
    Dear Luke! Thank you for sharing your experience, and we truly appreciate your honest feedback. We sincerely apologize for the confusion and frustration caused. Please know that it’s never our intention to mislead — the subscription terms are presented during the checkout process. If you haven’t done so already, please contact us at social@pdfguru.com so our team can review your case and work towards a fair resolution. We're committed to supporting our users and improving wherever possible.
  • Michael J.
    Influencer
    Used the software for: Free Trial
    Frequency of Use: Yearly
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Disgraceful dodgy company"

    Posted 2025-07-24

    Pros: Nothing. Its a dodgy cheap website. Uploads were quick though but thats cause they want your money to scam you

    Cons: They don't tell you theres a charge. Comes up in a free google search. Then you upload document and go to download they ask you to pay one of 3 options. I took cheapest and limited access.
    8 days later they are stealing 76 dollars from my account after I thought I had 1 dollar to get the one download I needed. Support cancel when I call and email but no refund. 77 dollars for one document.

    Overall: Dodgy company. Support don't help or speak once they tell you you've been scammed and done your cash. Don't do it. Hopeless.

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    Reply from PDF Guru
    Posted 2025-09-08
    Dear Michael! Thank you for your feedback. We’re very sorry about your experience and the level of support you received. It seems that you may have signed up for a trial subscription, and before your purchase, the terms of the trial and additional subscription options were prominently displayed on the sales page. Your feedback about transparency is important, and we’re continuously working to improve how pricing and renewal terms are communicated. Please reach out to our support team at social@pdfguru.com so that we can take another look at your case and ensure this is resolved. We truly don’t want any of our users to feel misled, and we’ll do our best to help make things right.