Mail360 Integrations

Best in class online service desk software. Offer your customers world-class services with ServiceDesk Plus Cloud, the easy-to-use SaaS service desk software from ManageEngine, the IT management division of Zoho. Track and manage IT tickets efficiently, resolve issues faster, and ensure end-user satisfaction with the cloud-based IT ticketing system used by over 100,000 IT service desks worldwide. Manage the complete life cycle of IT incidents, problems, changes, and projects with out of the box ITIL workflows. Create support SLAs, define escalation levels, and ensure compliance. Automate ticket dispatch, categorization, classification, and assignment based on predefined business rules, and set up notifications and alerts for timely ticket resolution. Reduce walk ins and unnecessary tickets by giving your users more control. Enable end users to access IT services through your service catalog in the self-service portal. Help users create and track tickets and search for solutions.

Rayven designs and delivers operational systems for industrial and asset-intensive businesses. We connect fragmented data from IT, OT, IoT, files, and existing systems - anything - without rip-and-replace, then turn it into automation and made-to-fit operational solutions that run in a single environment. Rayven is built for real operational conditions - sites, assets, field teams, production, logistics, and infrastructure. Teams get real-time visibility and automated workflows that reduce manual work, close gaps between systems, and improve coordination across operations. Everything is delivered end-to-end. Rayven designs the solution, provides the underlying technology, deploys it, and supports it over time - without requiring internal development teams or large implementation projects. Rayven works directly with customers and via partners through white-label and co-branded solutions. Based in Australia and New Zealand, supporting industrial organisations globally.

Zoho CRM delivers a basic and clean interface layout that has a variety of unique features that drive to help lead conversion rates. With an intuitive dashboard, the CRM can run 'macros' to streamline how a lead is contacted and tracked through the process of a sales. Administrators can monitor missed opportunities and best performing agent users, and also make business-impacting decisions using the sales report function.

Instant responses for instant happiness. Respond to your customers the minute they reach out to you with Zoho Desk's embeddable chat widget. Zoho Desk's embeddable chat widgets let you be within arm's reach when customers can't find what they're looking for in your Help Center. Your customers can get in touch with your agents instantly, right from the Help Center, so your agents can respond and help them find answers faster. If a customer has an issue that requires more time and attention, agents can convert the chat conversation into a ticket, in a single click. This lets agents save all the context of the chat conversation, with no time lost. Leave your chat tickets to the trusted experts in your team. With Zoho Desk, you can assign tickets from various channels to specific agents or teams. This way, your agents can work more efficiently, and customer interactions are in safe hands.

Secure email hosting for your business. Host your business email on a secure, encrypted, privacy-guaranteed, and ad-free email service. Zoho Mail's data centers have top-notch security and surveillance, with a reliable 99.9% uptime. Benefit from secure email hosting that supports encryption both at rest and end-to-end, along with S/MIME message encryption. Create a domain for your business and set up custom email addresses for users. Unique and professional email addresses give your company the visibility and authenticity it deserves. Zoho Mail's powerful Control Panel is the admin's go-to place for all settings, configuration, and customization. Add users, manage group aliases, set up policies to moderate business email content, and more. Retain emails across your organization for a specified period to comply with company standards and to counter legal attacks. e-Discovery helps discover such retained emails quickly.

Features tailored to the needs of small businesses. Minimal by design and crafted with the utmost importance to functionality, Bigin by Zoho CRM offers just the right set of CRM features to help small businesses streamline their sales, close more deals, and grow faster. Deploy web forms to capture your website visitors' details. Send and receive emails from within the product. Keep a complete timeline view of every interaction with your prospects. We believe every business needs a CRM, no matter how small they are. Being small is not an excuse for businesses to continue using inefficient spreadsheets for their customer-related operations. With Bigin, we're looking to provide a user-friendly CRM packed with the right features, and most importantly, for the right price. Bigin removes the complexity associated with full-blown CRMs, making it easy for its users to set up, track day-to-day activities, manage customer relationships, and ultimately grow faster.

Nexuscale AI is an all-in-one platform that puts your B2B sales outreach on autopilot. It's the first tool to unify a real-time B2B lead database, a powerful sending engine, and true AI email personalization into a single, autonomous sales agent that gets you qualified meetings.

Team collaboration made easy with shared inboxes. Create common inboxes for your teams and give them the comfort of working in a transparent workspace. Stay informed on what's happening in your team all the time. Connect your team's email addresses to shared inboxes so each conversation is visible to every team member added to that inbox. TeamInbox gives you what you need for smart collaboration, all in one place. Conduct parallel discussions with your team about complex conversation so you can send out precise responses every time. An empty inbox is always satisfying. Assign thread to the person responsible, archive them once you're done replying, snooze threads of less priority, and thus have a cleared space. Since every thread can have an owner and each team member can clearly see who is working on what, your team can avoid doubling up on the same tasks. Save yourself the confusion of switching between multiple applications: channel your conversations to TeamInbox to streamline.

Zoho Directory is a cloud-based identity and access management platform designed to streamline authentication, authorization, and user management for organizations. It offers Single Sign-On (SSO) capabilities, allowing employees to access multiple applications with a single set of credentials, thereby enhancing security and user convenience. The platform supports Multi-Factor Authentication (MFA), adding an extra layer of protection against unauthorized access. Device authentication ensures secure access to both applications and devices, enabling employees to use the same credentials across platforms. Zoho Directory also provides robust provisioning features, allowing IT administrators to create and manage user profiles across various applications directly from the platform, reducing the time spent on repetitive tasks. Integration with existing directories, such as Microsoft Active Directory and Azure AD, is facilitated through directory stores.