Acqueon Integrations

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily. Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools – all with pay-as-you-go pricing, which means Amazon Connect simplifies contact center operations, improves agent efficiency, and lowers costs.

ServEngage from Servion is a powerful video engagement solution that makes it easy for customers to connect with organizations in the context of their service journey (website, mobile app, kiosks, etc.). Customers can get started anytime with the click of a button using any device with a working Internet connection (laptop, smartphone, tablet, smartwatch). The solution readily integrates with existing contact center platforms and digital channel systems (i.e. website, chatbots, mobile apps, email, Facebook Messenger, WhatsApp, SMS) using open APIs and SDKs. ServEngage is built to complement your existing processes and technology stack while enhancing the way customers use video to interact, engage, and connect with your brand. The solution empowers agents to visually guide customers, offers personalized customer support, prevents unnecessary travel, and improves Net Promoter Score (NPS) with more than a dozen key features.

ServSecure from Servion is a remote workforce monitoring solution that improves employee productivity, ensures data security, and facilitates seamless collaboration. In a new world of at-home work, ServSecure helps organizations adapt with ease and confidence by providing better visibility of and analysis into the remote employee experience. ServSecure enables your enterprise to elevate work at home security, compliance, and data protection to the same degree of an in-office contact center. Improves employee efficiency via actionable productivity insights with apps, website, and time tracking. Enhances data security with advanced face detection, device detection, and desktop monitoring capabilities. Increases collaboration via integration with existing contact center and collaboration tools. Improves operational efficiency and control for supervisors with access to customizable reports, real-time alerts, and notifications.