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About

Rilla is a virtual-ridealong sales-coaching platform that gives managers 100% visibility into every face-to-face or on-site sales conversation by automatically recording, transcribing, summarizing, and analyzing each interaction. It enables sales leaders to review field reps’ customer engagements remotely, surface key moments and insights via AI-powered analytics, and provide structured feedback and coaching at scale, with reported outcomes including an average 8x speed-up in coaching time, 17% higher average ticket value, and up to 40% improvement in close rate. Rilla integrates with CRMs such as Salesforce or HubSpot, captures and structures customer details for search and follow-up, and supports mobile field teams across industries, including home services, construction, dental, and beyond.

About

The VoiceOps Coaching Enablement Platform unlocks the value of call center sales and collections conversations by making coaches more effective. It is built upon the Behavior Change Cycle methodology — helping coaches measure key behaviors, snap right to the most coachable moments in each call, build trust with reps through frequent and objective coaching, and drive better customer conversations. It’s a win-win-win: Call center reps get more from coaches, companies get more from their reps, and customers get more value from every call experience. VoiceOps has made data quality a priority as the foundation for true coaching enablement. The company has invested significant expertise and resources to create a technical data operation that serves industry-leading data quality. VoiceOps has amassed hundreds of industry-specific data sets for model training. This, combined with a human-in-the-loop QA process, creates data quality that customers trust and value at a premium.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Field-sales leadership and operations managers wanting a tool to scale coaching of sales reps and improve conversion and ticket value

Audience

Call center sales and collections teams

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Rilla
Founded: 2019
United States
www.rilla.com

Company Information

VoiceOps
Founded: 2016
United States
voiceops.com

Alternatives

Alternatives

QEval

QEval

Etech Global Services
Gryphon ONE

Gryphon ONE

Gryphon.ai

Categories

Categories

Sales Coaching Features

Assessments
Audio / Video Conferencing
Built-In Course Authoring
Call Recording
Gamification
Goal Setting / Tracking
Learning Plans
Onboarding
Performance Metrics

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Tracking Features

Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
CRM
IVR / Voice Recognition
Keyword Tracking

Conversation Intelligence Features

Account Health Alerts
AI Insights
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis

Integrations

Boostopia
ClickSend
ComplianceBoard
Fuze
HubSpot CRM
MyWiFi Networks
Qollabi
Salesflare
Salesforce

Integrations

Boostopia
ClickSend
ComplianceBoard
Fuze
HubSpot CRM
MyWiFi Networks
Qollabi
Salesflare
Salesforce
Claim Rilla and update features and information
Claim Rilla and update features and information
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Claim VoiceOps and update features and information