OneTouch Claims Processing SoftwareApex EDI
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RichCallAurus
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Related Products
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About
OneTouch is a tool that allows a user to conveniently transmit claims or statements to Apex, login to the Apex website, or search for claims that have been sent in the past all from of your computer desktop. In order for OneTouch to work, the user must be a registered client with Apex EDI and have a username and password setup. Once a user has a username and password OneTouch can be configured so the user can utilize the tools described. With OneTouch Search you can search your claim and statement files that have been sent to Apex from the convenience of your desktop. The OneTouch search feature allows you to search your statement and claim files for patient names, subscriber IDs, or several other options. After you click the search button you will be logged into your Apex webpage and shown the results of your search. To perform a search first choose what you want to search for by clicking on the magnifying glass dropdown menu.
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About
RichCall helps you sell and support remotely providing your customers with a one-touch live support option.
Integrated into your website, moile app or kiosk, RichCall allows customers to establish a fully interactive, video-enabled session with a remote expert —this includes co-browsing, app sharing and other web-collaboration tools.
The typical use cases for RichCall are:
Click-to-call, click-to-video and co-browsing for your customers:
- click-to-call with co-browsing for customer support
- start a co-browsing session on the fly
Mobile camera sharing for sales and support:
- video sales – an agent shows a product through the shared mobile camera
- customer support – a customer shares his mobile camera to show a malfunctioning device
Video and collaboration for kiosks:
- remote expert help with HD video, scanner and printer
- live video-assistance option for your existing self-service and support kiosks
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Organizations and companies looking for a solution to transmit and manage their claims or statements
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Audience
Contact centers, customer service teams
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
$192 / month
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationApex EDI
Founded: 1995
United States
onetouch.apexedi.com/UserGuide/OneTouchUserGuide.htm
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Company InformationAurus
Founded: 2009
Russian Federation
richcall.io
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Alternatives |
Alternatives |
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Categories |
Categories |
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Customer Service Features
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
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Integrations
DentiMax
OpenPM
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