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About

OTTO is a comprehensive German online shopping platform offering a vast selection of products across various categories. Customers can explore fashion and lifestyle items, including clothing, accessories, footwear, and watches; furniture and living essentials such as kitchen and household goods, lamps, mattresses, and home textiles; electronics and media like game consoles, home appliances, and smartwatches; as well as garden and DIY products, beauty and drugstore items, and health-related products. It emphasizes customer convenience with features like secure payment options, easy returns, and a user-friendly interface. OTTO also integrates innovative technologies, such as AI-driven product evaluations, to enhance the shopping experience.

About

OttoQA is an AI-powered call center quality assurance platform that automates the QA scoring process. It adapts to your existing QA forms and processes, providing 95% accurate AI call scoring without per-seat licensing. OttoQA analyzes calls in under one minute (even 10-15 minute calls), delivers agent coaching insights, sentiment analysis, customer KPI predictions, and detailed call summaries. It supports QA in any language including Spanish, Mandarin, and Hindi. Features include question-level scoring, agent strengths and improvement areas identification, and the unique Redo feature that lets supervisors turn poorly executed calls into training opportunities. Pricing is based on call volume with month-to-month flexibility and no long-term contracts.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Online shoppers in need of a solution offering products from fashion to electronics

Audience

Call centers, contact centers, BPOs, customer service organizations, QA managers, call center supervisors, and any business with phone-based customer interactions

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

Free
Free Version
Free Trial

Pricing

$805.60/month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

OTTO
Germany
www.otto.de/

Company Information

OttoQA
Founded: 2024
United States
www.ottoqa.com

Alternatives

Alternatives

QEval

QEval

Etech Global Services
Prodigal

Prodigal

Prodigal Technologies
AI-QMS

AI-QMS

Omind
MerchanNet

MerchanNet

ibuyer

Categories

Categories

Integrations

AtroCore
AtroPIM
magnalister

Integrations

AtroCore
AtroPIM
magnalister
Claim OTTO and update features and information
Claim OTTO and update features and information
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