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About

With Interactions Digital Roots, you can easily monitor, measure, and engage with social media conversations about your brand from a single platform. By leveraging artificial intelligence, our system is able to deliver highly relevant customer conversations and insights from any source on the web. Unlike most traditional social listening and engagement tools that rely on user-generated rules and popular keywords to identify engagement opportunities, Digital Roots leverages artificial intelligence to comb through social conversations and find the most relevant posts. Our tool removes the need for manual searching, so that you can spend more time engaging with the right customers. And since we incorporate natural language processing and machine learning, our tool learns from what users are doing and gets smarter over time.

About

When customers engage with your brand over social media channels, they now expect a response. But not just any response. A response that is timely, solves their issue in-channel and leaves them feeling content. Verint Social enables your brand to deliver social customer service – through personalized conversations, smart automation and actionable insights – across all major platforms. Our intelligent, rules-based routing system and prioritization engine ensure that relevant conversations – based on identity and full conversational context – are distributed to the best individual, team, or bot based on a fully customized workflow to maintain your service SLAs. Verint Social provides the unique ability to seamlessly integrate agent-assisted service and bot-based automation in a single conversation facilitated by smooth bi-directional handoffs with historical context that boost agency efficiency.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Organizations that want to engage with social media conversations from a single platform

Audience

Companies of all sizes

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Interactions
Founded: 2004
United States
www.interactions.com/products/social-customer-care/

Company Information

Verint
Founded: 1994
United States
verint.com

Alternatives

Alternatives

Higher Logic Vanilla

Higher Logic Vanilla

Vanilla Forums
Radarly

Radarly

Linkfluence

Categories

Categories

Integrations

Facebook
Instagram
LinkedIn
X (Twitter)

Integrations

Facebook
Instagram
LinkedIn
X (Twitter)
Claim Interactions Digital Roots and update features and information
Claim Interactions Digital Roots and update features and information
Claim Verint Social and update features and information
Claim Verint Social and update features and information