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About

Deliver incredible guest experiences. Listen more, analyze it all, and uncover the insights you can act on with GuestXM by Black Box Intelligence, the first customer experience management platform purpose-built for the restaurant industry. Bring brand reputation management into one system. Manage online business profiles, track customer feedback, and then engage guests at the right time with the right response. Get a total picture of your frontline workforce. Hire smarter, motivate with purpose, and retain the talent that lines up with your brand’s standards. Get a complete view of what your guests are thinking and feeling with comprehensive listening across every single channel. Be in complete control over your operations and experiences. Spot successes, respond to issues, and build a culture of action based on data and insights. Observe sales, traffic, employee, and guest data for your brand and your segment.

About

Track industry-leading brands with Ignite's company intel database, covering nearly 90% of the foodservice industry. Technomic’s robust, interactive Ignite Menu platform offers restaurant and noncommercial menu insights designed to serve up current and future trends instantly. Ignite's consumer section compiles 60 industry attributes such as visit drivers, craveability and demographics to benchmark guest satisfaction, competitor performance and supplier metrics. Explore flavor, ingredient and menu trends nationally or by market and guide your ideation with predictive analytics.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses and restaurants searching for a solution to manage sales, clients, orders, traffic, employees, and guest data

Audience

Restaurants looking for a platform for powerful insights and trend tracking

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

GuestXM
United States
guestxm.com

Company Information

Technomic
United States
www.technomic.com/ignite

Alternatives

Alternatives

Delightable

Delightable

Fishbowl

Categories

Categories

Integrations

No info available.

Integrations

No info available.
Claim GuestXM and update features and information
Claim GuestXM and update features and information
Claim Technomic Ignite and update features and information
Claim Technomic Ignite and update features and information