EmersionEmersion Systems
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Salesforce Agentforce CommunicationsSalesforce
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Related Products
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About
Our platform streamlines and automates your processes, which saves time, reduces your overheads and improves your customer experience and profitability. Emersion integrates to business systems, vendors, distributors, payment merchants and enterprise software platforms. This saves time and ensures data is accurate no matter which system your staff use. Turn customer experience into a competitive advantage with Emersion’s combination of online customer portals, automated events and notifications, order management functionality and smart invoice templates. Small changes to your billing operations will have a big impact on cash flow and business profitability. Everything in Emersion happens in real-time – no batches, no waiting on data to refresh.
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About
Agentforce Communications, formerly Communications Cloud, is Salesforce’s AI-powered CRM platform built specifically for communications service providers. It helps telecom companies modernize their middle-office operations with industry-specific applications, data models, and integrations. The platform leverages AI agents to deliver 24/7 automated customer support, streamline service workflows, and enhance overall customer experience. Tools like Billing Inquiry Manager use predictive and generative AI to resolve common billing issues quickly and reduce handling time. A communications-specific data model and enterprise product catalog simplify product lifecycle management and product-to-cash processes. Industry CPQ and workflow automation improve operational efficiency while reducing IT complexity. Agentforce Communications enables providers to increase ARPU, reduce churn, and drive revenue growth through intelligent, connected experiences.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Anyone that needs a business automation platform with comprehensive subscription billing, service management, system integration, customer engagement and payment processing
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Audience
Agentforce Communications is designed for telecom and communications service providers seeking an AI-powered CRM platform to streamline operations, improve customer experiences, and increase revenue efficiency
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
$325 per month
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationEmersion Systems
Founded: 2005
Australia
www.emersion.com
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Company InformationSalesforce
Founded: 1999
United States
www.salesforce.com/communications/cloud/
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Categories |
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