Dialfire

Dialfire

cloud IT Services
VICIdial

VICIdial

Vicidial Group
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About

Dialfire is a cloud-native telephony platform for inbound and outbound phone campaigns. It comes with an extremely fast predictive dialer, which allows for up to 3 times more contacts to be called within the same amount of time in comparison to manual dialing. In addition to its dialing speed, the extremely user-friendly solution offers workflow automation, extensive real-time reports, statistics and monitoring for full transparency and control, while APIs ensure a smooth integration with existing infrastructure. Complete inbound or outbound campaigns can be set up within minutes, directly from the browser, without any installation and still allowing for full personalisation. Dialfire is developed in Germany backed by over 25 years of experience in the call center industry. For more info check out

About

VICIdial is an open-source Enterprise-level Contact Center solution being used by thousands of companies in over 100 countries around the world. It has no per-user license fees and is completely free for anyone to use. VICIdial can allow agents to handle blended inbound and outbound calls, as well as the ability to do predictive and manual outbound list dialing. It can also handle inbound emails and website customer chat sessions, all within the same agent screen. There are over 2,000 features included, and it offers many flexible options for how to handle different customer interactions. There are also dozens of reporting options included to help you to manage your contact center.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses seeking a solution to turn their browser into a complete outbound call center

Audience

small, medium and large businesses

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$0
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.0 / 5
support 5.0 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

cloud IT Services
Founded: 2010
Germany
www.dialfire.com

Company Information

Vicidial Group
Founded: 2007
United States
www.vicidial.com

Alternatives

Alternatives

Dialfire

Dialfire

cloud IT Services
T-Max Predictive Dialer

T-Max Predictive Dialer

T-Max Dialer & Communications
SpitFire

SpitFire

OPC Marketing
Readymode

Readymode

Readymode (formerly Xencall)

Categories

Categories

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Predictive Dialer Features

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Auto Dialer Features

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Predictive Dialer Features

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Integrations

Pipedrive
Salesforce
Zoho CRM
Axis LMS
Bigin by Zoho CRM
Firmao CRM
Google Calendar
Insightly
Mailchimp
Microsoft Dynamics 365
Nekton.ai
Oreka TR
Taalk
TeamSupport
Vtiger Help Desk
Zapier
Zendesk
Zendesk Sell
astTECS
nPathi

Integrations

Pipedrive
Salesforce
Zoho CRM
Axis LMS
Bigin by Zoho CRM
Firmao CRM
Google Calendar
Insightly
Mailchimp
Microsoft Dynamics 365
Nekton.ai
Oreka TR
Taalk
TeamSupport
Vtiger Help Desk
Zapier
Zendesk
Zendesk Sell
astTECS
nPathi
Claim VICIdial and update features and information
Claim VICIdial and update features and information