Related Products
|
||||||
About
Cobrowse.io is a cutting-edge co-browsing platform designed to enhance customer support by allowing agents to interact directly with customers' web or mobile experiences in real time. By sharing live screens, agents can guide customers through complex processes, troubleshoot issues, and answer questions with high precision. The platform supports seamless integration with other customer service tools and offers privacy features, such as automatic redaction, to ensure data security. Cobrowse.io’s solution boosts agent efficiency, reduces resolution time, and improves customer satisfaction by creating more personalized, effective interactions.
|
About
Next-Gen Cobrowsing For Customer Support Teams Fullview reduces support times by offering instant context on customer issues through cobrowsing and session replays, eliminating the need for extensive explanations or screenshots. Start cobrowsing sessions with a single click, share screens, and control the user's screen for collaborative problem-solving without requiring downloads or links. Access real-time console data for efficient troubleshooting. Quick and easy to set up, Fullview is GDPR compliant and and offers customizable privacy settings to protect sensitive information.
|
|||||
Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
|||||
Audience
Businesses in customer service, particularly those in telecom, healthcare, retail, and financial services, looking to enhance real-time support and improve customer engagement through co-browsing technology
|
Audience
We empower customer support and product teams to create better customer experiences.
|
|||||
Support
Phone Support
24/7 Live Support
Online
|
Support
Phone Support
24/7 Live Support
Online
|
|||||
API
Offers API
|
API
Offers API
|
|||||
Screenshots and Videos |
Screenshots and Videos |
|||||
Pricing
$18 per month
Free Version
Free Trial
|
Pricing
$50 per month
Free Version
Free Trial
|
|||||
Reviews/
|
Reviews/
|
|||||
Training
Documentation
Webinars
Live Online
In Person
|
Training
Documentation
Webinars
Live Online
In Person
|
|||||
Company InformationCobrowse.io
Founded: 2018
United States
cobrowse.io
|
Company InformationFullview
Founded: 2019
Denmark
www.fullview.io
|
|||||
Alternatives |
Alternatives |
|||||
|
|
||||||
Categories |
Categories |
|||||
Remote Support Features
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
|
||||||
Integrations
Intercom
Zendesk
Freshdesk
Genesys Cloud CX
Jira
OneShot
Salesforce
Totality
|
Integrations
Intercom
Zendesk
Freshdesk
Genesys Cloud CX
Jira
OneShot
Salesforce
Totality
|
|||||
|
|
|