Blitzz

Blitzz

Blitzz Remote Support
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About

Companies use Blitzz Remote Support to get more done, increase profits, and improve customer satisfaction without frustrating users with complex software. The customer support industry needs a change. A remote video support platform can set your business apart. Blitzz has helped companies save time and money while increasing customer satisfaction. You've got to see it to believe it. Remote Support solves for problems across a wide range of industries. Experience how Blitzz helps companies achieve more. If you've been turned off by remote support tools in the past, it's because they failed to deliver the essential tools and experience required for a thriving support team.

About

Interactive Remote Assistance using Augmented Reality. Take a look at problems in equipment—ranging from plant machinery to servers—at any moment, right from your desk, by accessing a user’s smartphone camera at the remote location. View the camera stream of your remote client’s smartphone or smart glass and instruct them right from your desk by viewing the live high-definition video. AR annotations allow you and your customer to add extra virtual information to the live camera stream. You can use other annotation tools to draw and write on the screen. Interact with your customer through VoIP and text chat to provide better remote assistance. Capture a snapshot of the incoming camera stream to document specific events during the session, or to analyze an issue further. Freeze the incoming camera stream to explore, analyze, and discuss technical details of a particular scenario in greater depth.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Field Service, Customer Care, Inspection, Insurance, Electric Charging

Audience

Companies that want an interactive remote assistance solution that uses augmented reality for remotely fixing hardware

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$35/user/month
Free Version
Free Trial

Pricing

$15 per month
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 4.0 / 5
ease 3.0 / 5
features 5.0 / 5
design 5.0 / 5
support 4.0 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Blitzz Remote Support
Founded: 2016
United States
www.blitzz.co

Company Information

Zoho
Founded: 1996
India
www.zoho.com/lens/

Alternatives

Virtual Assist

Virtual Assist

Codafication

Alternatives

Visual Assistance

Visual Assistance

OptimaTech Limited
Plutomen Connect

Plutomen Connect

Plutomen Technologies
Plutomen Connect

Plutomen Connect

Plutomen Technologies

Categories

Categories

Remote Support Features

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Field Service Management Features

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Integrations

Accela
Freshdesk
Salesforce
Salesforce Agentforce Service
ServiceNow
ServiceTitan
Truto
Zendesk
Zinier
Zoho Directory

Integrations

Accela
Freshdesk
Salesforce
Salesforce Agentforce Service
ServiceNow
ServiceTitan
Truto
Zendesk
Zinier
Zoho Directory
Claim Blitzz and update features and information
Claim Blitzz and update features and information
Claim Zoho Lens and update features and information
Claim Zoho Lens and update features and information