Amadeus HotSOS

Amadeus HotSOS

Amadeus Hospitality
IssuTrax

IssuTrax

OnboarD Software
+
+

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About

HotSOS by Amadeus Hospitality is a service optimization software designed to enhance hotel operations and guest satisfaction. It streamlines communication and task management among hotel staff, enabling quick responses to guest requests, maintenance issues, and housekeeping needs. By automating service workflows and providing real-time updates, HotSOS helps hotels operate more efficiently, reduce operational costs, and improve the guest experience. Its data-driven insights also allow hotel managers to monitor performance and make informed decisions to optimize service delivery.

About

Enhancing the guest experience, staff productivity, communications, and revenue. Powerful and Intuitive Integrated suite of web and mobile facility maintenance and service automation tools for hotels, cruise lines, resorts, and other property owners to improve their spaces, assets, maintenance, communications, and guest service levels. IssuTrax™ is a flexible issue tracking & maintenance management software solution enhancing productivity, collaboration, and accountability by providing the tools and framework needed to provide the highest level of customer service. IssuTrax interconnects staff, locations, and resources in a centralized system that allows for real-time collaboration and providing a framework for creating, tracking and managing guest service order requests, maintenance tasks, safety and environmental issues, outside vendor work, and more.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Hotel managers and hospitality teams seeking a tool to improve service delivery, efficiency, and guest satisfaction through advanced operational software

Audience

Hospitality businesses looking for a facilities maintenance system that provides an intelligent automated workflow solution eliminating manual and paper processes

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$3 per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Amadeus Hospitality
Founded: 1987
United States
www.amadeus-hospitality.com/service-optimization-software/hotsos/

Company Information

OnboarD Software
Founded: 2000
United States
www.onbts.com

Alternatives

Alternatives

SutiDesk

SutiDesk

SutiSoft
Amadeus HotSOS

Amadeus HotSOS

Amadeus Hospitality
Cheerze

Cheerze

Fourth Dimension Software Systems
cruisePAL

cruisePAL

MariApps Marine Solutions
eZee Absolute

eZee Absolute

eZee Technosys

Categories

Categories

Complaint Management Features

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Issue Tracking Features

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

Work Order Features

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

Integrations

No info available.

Integrations

No info available.
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