For companies wanting a complete Data Management solution that is native to Salesforce
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Outbound sales software
Unified cloud-based platform for dialing, emailing, appointment scheduling, lead management and much more.
Adversus is an outbound dialing solution that helps you streamline your call strategies, automate manual processes, and provide valuable insights to improve your outbound workflows and efficiency.
...It examines the system from the user's perspective, but includes some internal details too. Of course it has some extra chapters here and there to conform to the format of a thesis.
Check it out at the "Files" section (r221). There's also a corresponding src/bin/javadoc bundle there.