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Best in class online service desk software. Offer your customers world-class services with ServiceDesk Plus Cloud, the easy-to-use SaaS service desk software from ManageEngine, the IT management division of Zoho. Track and manage IT tickets efficiently, resolve issues faster, and ensure end-user satisfaction with the cloud-based IT ticketing system used by over 100,000 IT service desks worldwide. Manage the complete life cycle of IT incidents, problems, changes, and projects with out of the box ITIL workflows. Create support SLAs, define escalation levels, and ensure compliance. Automate ticket dispatch, categorization, classification, and assignment based on predefined business rules, and set up notifications and alerts for timely ticket resolution. Reduce walk ins and unnecessary tickets by giving your users more control. Enable end users to access IT services through your service catalog in the self-service portal. Help users create and track tickets and search for solutions.

Criminal IP’s Attack Surface Management (ASM) is a threat-intelligence–driven platform that continuously discovers, inventories, and monitors every internet-connected asset associated with an organization, including shadow and forgotten resources, so teams see their true external footprint from an attacker’s perspective. The solution combines automated asset discovery with OSINT techniques, AI enrichment and advanced threat intelligence to surface exposed hosts, domains, cloud services, IoT endpoints and other Internet-facing vectors, capture evidence (screenshots and metadata), and correlate findings to known exploitability and attacker tradecraft. ASM prioritizes exposures by business context and risk, highlights vulnerable components and misconfigurations, and provides real-time alerts and dashboards to speed investigation and remediation.