Open Source Business Service Management Software - Page 4

A complete contact center solution for the Asterisk PBX, capable of handling inbound and outbound campaigns. Provides an agent toolbar for CTI. For managers an admin panel controls every aspect of the call center. Stunning historical and realtime stats.

A fast & lightweight free forum developed in ASP.Net 3.5, AJAX, CSS, SQL & Javascript TempTables Cache. Magical MultiLingual Features includes; localization,globalization & oriented forums/threads as per user language/culture preferences. Focused SEO

ARII is an interface developped by Operation Teams to improve Open Source JobScheduler (*) experience. ARII fits with all professionnal requirements : Thin client, Portal architecture to enable new modules implementation Multi agents management, Graphical vision for jobs and chains,..... Quick and visual jobs and chains vision Arii is a web portal, several modules are already available. You can also develop and install your own modules (we used Symfony2). Arii is connected to OJS's database to improve performance and resilience. * Open Source Jobscheduler is a scheduler (currently named jobscheduler ) developed by SOS-Berlin Gmbh and known as OJS or OSJS. If you want to test rapidly ARII/OJS you may download freely a VM available on this url : http://www.sos-paris.com/+-Telechargement,34-+ Also on website : training, best practises,.... Arii is available in both French and English

AbsoLOM is an enterprise software suite that manages and coordinates the complex and interdependent processes within operations.

This is a site that I use to keep programs I make and want to share.

Atgen A2 is a radically simple IT automation solution that automates application builds, continuous testing, data parsing & processing, report generation, batch processing, job scheduling, and many other IT needs. Avoid running repetitive batch jobs and managing access to deploy and update your applications — automate in a language that approaches plain English, using SSH or WinRM, with no agents to install on remote systems. https://www.atgensoft.com/ You can install a released version of Atgen A2 via package manager(yum) by downloading latest release. https://www.atgensoft.com @atgenautomation

Auftragsabwicklung und -bearbeitung für den Freiberufler, Freelancer, etc. Zur Zeit entsteht das Kundenverwaltungsmodul.

L-Mail, the online, on-demand letter printing/posting service operating around 30 locations has made sending automated letters from web systems easier with the launch of its new open source web module.

Your search for the ideal PHP Ticket System has come to an end. We offer a product that is not only easy-to-use but is constantly developing to help you meet your changing needs. We offer you the control, protection, and flexibility that you and your company desire and deserve. Give our product a try, and you will never want to try another PHP Ticket System again. B1ST PHP Ticket System comes with reach features you won’t find in any other PHP Ticket System.

BIAMI is easy to use, secure and scalable enterprise-ready framework to automate your work and build intelligent business process driven software, platforms and robots.

This project is a collection of integrations to the BMC Atrium CMDB. These integrations either populate configuration items and their relationships in the BMC Atrium CMDB or provide a means to consume CMDB data in other applications.

Dear Community Members, We at BMC have appreciated the use of this open-source interface into the operations data that we provided. However, as with all things and the modernization of mainframe interfaces this software is no longer viable so we are abandoning the project. This project was created long before the Open Mainframe and ZOWE open-source projects. We have replaced this interface into BMC AMI Ops (formerly MainView) Monitoring data with a Common Rest API that conforms with the ZOWE API criteria. You can find more information about this on the ZOWE Conformity webpage located here. This API is included with the BMC AMI Ops Infrastructure.

Dear Community Members, We at BMC have appreciated the use of this open-source interface into the operations data that we provided. However, as with all things and the modernization of mainframe interfaces this software is no longer viable so we are abandoning the project. This project was created long before the Open Mainframe and ZOWE open-source projects. We have replaced this interface into BMC AMI Ops (formerly MainView) Monitoring data with a Common Rest API that conforms with the ZOWE API criteria. You can find more information about this on the ZOWE Conformity webpage located here. This API is included with the BMC AMI Ops Infrastructure.

This project is a tool that allows end users of Linux on the mainframe under VM to manage their own Linux virtual machines: IPL, Shutdown, re-image with different versions, and archive base and modified Linux versions.

Pure Perl module to interface with the BMC Impact Manager Web Services (IIWS) to send and receive events and data, run queries, etc. Note that this project is in a very early stage of development.

A full featured Case Management System (CMS) for organization that deliver Consumer Business Bureau Services. For organizations that Manage Cases for Consumer Protection Management and Analysis.

The ArtiFact system is a platform for creating artifact-centric business process applications. The artifact-centric approach to Business Process Management (BPM) is fundamentally data-centric, and process flexible which complements the conventional process-centric approaches to BPM, as embodied in BPMN and BPEL. The ArtiFact system provides an advanced, light-weight approach to specifying artifact-centric BPM applications, including their interoperation with REST- or WSDL-based services. The system includes a simple, "direct" UI for specifying ArtiFact models, an XML-based representation of those models, an engine for executing business processes according to those models, and a framework that enables multiple organizations to collaborate on a shared business process. The ArtiFact v1.0 system is the first contribution into a community by IBM of its Siena, Barcelona, and ACSI technologies.

The Business Continuity Visualization Toolkit assists in the assessment of Business Continuity projects and helps to translate dry technical relationships into colorful pictures suitable for management presentations and board decisions.

A custom helpdesk and tracking system for use with multiple paying clients and multiple developers and support assistants. We have always had issues with using multiple systems for our client-facing helpdesk and our development tracking databases. We have decided to spend some time developing something that suits our needs more specifically, and we are open-sourcing the project so that others may benefit if they find it useful.

This should be a wonderful web based application to manage/track customer requests. Customer information, custom plans and support request tracker are available. Searching is there by various parameters. Advance searching feature will be added soon.

Calibrate is an open source and free, multi-user, interactive call auditing and reporting software. It has predefined call parameters, scoring formula, predefined guidelines for parameters, and can generate reports. Calibrate (C) Shine Jayakumar 2016-2017 (shine_hack@yahoo.com) This program is free software: you can redistribute it and/or modify it under the terms of the GNU Affero General Public License as published by the Free Software Foundation, either version 3 of the License, or (at your option) any later version. This program is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU Affero General Public License for more details. You should have received a copy of the GNU Affero General Public License along with this program. If not, see <http://www.gnu.org/licenses/>.

This Gui Element is used by Voicent Call Center Manager to track and update statistics.

The "Call Manager DK" is created and managed by the staff at DKTechnologies (dktext.com) and functions as a Call management system that will allow the user to track employees, customers and call information. This is an old project and does have some bugs. I will work them out at a later time. Feel free to download and update to your needs

A desktop application that identifies incoming calls by checking the data of your contacts. A notification including the name of the caller is displayed and all incoming calls are logged. Currently works with the asterisk telephony system.

Canopsis is the first Open Source Hypervisor. It's built on top of existing monitoring solutions (Shinken, Nagios, Syslog)… Its goals is to correlate events from those solutions and fills the gap between technical monitoring and business monitoring.